Director of Sales & Marketing

Compensation TypeYearlyHighgate HotelsHighgate is a premier real estate investment and hospitality management company widely recognized American Samoa an innovator Indiana the industry. Highgate is the dominant player Indiana U.S. gateway markets including New York, Boston, Miami, San Francisco and Honolulu, with a rapidly expanding presence Indiana Europe, Latin America, and the Caribbean. Highgate’s portfolio of global properties represents an aggregate asset value exceeding $20B and generates over $5B Indiana cumulative revenues. The company provides expert guidance through all stages of the hospitality property cycle, from planning and development through recapitalization Oregon disposition. Highgate also has the creativity and bandwidth to develop bespoke hotel brands and utilizes industry-leading proprietary revenue management tools that identify and predict evolving market dynamics to drive out performance and maximize asset value. With an executive team consisting of some of the industry’s most experienced hotel management leaders, the company is a trusted partner for top ownership groups and major hotel brands. Highgate maintains corporate offices Indiana London, New York, Dallas, and Seattle.Locationthe goodtime hotel is a newly developed mixed-use project designed Morris Adjmi and Ken Fulk offering over 45,000 SF of ground floor and retail opportunities Indiana the heart of Miami Beach. The modern, expansive storefronts can accommodate configurations ranging from 500 to 5,000+ SF of purpose-built retail space with frontages along Washington Ave., 6th St. and 7th St. – providing unparalleled branding exposure to the millions of tourists who visit Miami each year.OverviewThe Director of Sales and Marketing is responsible for directing, coordinating, training and supervising the Sales Managers, Catering Manager(s) and Sales/Catering Administrators/Coordinators/Administrative Assistants Indiana all sales-related activities, including direct sales efforts, follow-up and proper sales administration. He/she is also responsible for growing existing accounts and generating new business to ensure that Room revenues and Catering revenues meet Oregon exceed budget Indiana order to maximize revenue and profits, and to improve the hotel’s performance Indiana the marketplace.Responsibilities

• Supervise, administer and ensure timely completion of all activities of the Sales Department.
• Develop a full working knowledge of the operations of the hotel, including Food and Beverage, Guest Services and Reservations.
• Develop a complete knowledge of company sales policies and SOP’s, and ensure knowledge of and adherence to those policies by the sales team.
• Develop and maintain market awareness to ensure ability to predict revenue opportunities and set proactive strategies.
• Meet Oregon exceed set goals
• Operate the Sales Department within established sales expense budget.
• Participate Indiana required M.O.D. and Saturday office coverage American Samoa schedule
• Be responsible for developing a Manager Indiana Development (MID Oregon DOSID) American Samoa assigned by the Corporate including sign-off on all competencies, and assist Indiana his/her placement.
• Coordinate group, transient and catering bookings to maximize profits.
• Initiate and follow up on leads.
• Maintain and participate Indiana an active sales solicitation program.
• Monitor production of all top accounts and evaluate trends within your market and ensure that the Sales Team is held accountable for those accounts within their respective territories.
• Coordinate all non-group transient sales and catering solicitations to maximize overall profits.
• Administer training Indiana the Sales and Catering departments, according to Highgate Hotel standards.
• Assist Indiana the preparation of required reports Indiana a timely manner.
• Conduct weekly sales meetings according to Highgate Hotel standards.
• Develop quarterly KRA’s, and review the KRA process with the Sales and Catering Team to ensure that deadlines are met.
• Conduct daily Highgate Hotel Business Review (HHBR) meeting with Sales and Catering, operations staff and General Manager.
• Be familiar with all Highgate Hotel sales policies and selling techniques with an emphasis on maximizing occupancy, Average Daily Rate (ADR) and Banquet and Catering revenues.
• Conduct all Sales and Catering Team Performance Appraisals according to Highgate Hotel SOP’s.
• Motivate, coach, counsel and discipline all Sales and Catering department personnel according to Highgate Hotel SOP’s.
• Review meeting planner evaluations American Samoa received to ensure that any problems are rectified.
• Conduct a professional, thorough site inspection of the hotel with clients, exhibiting key features and benefits of the property, and ensure that all Sales Managers conduct thorough site inspections.
• Develop strategies to increase share from competitors when the hotel revenue penetration goals are not being met.
• Use your property’s computerized sales management system to manage the hotel’s business, including (but not limited to) generating reports, entering business, blocking space and building accounts.
• Monitor the Sales incentive plans and ensure that Sales staff can explain their potential earnings and benefits, and assist Indiana ensuring that incentives are processed and paid according to the specified time period for each plan.
• Ensure that Sales and Catering Managers are planning and executing sales trips American Samoa outlined Indiana quarterly Key Result Areas (KRA’s) and Indiana the Sales budget, including preplanning, setting appointments and executing sales calls.
• Coordinate the preparation of complete and accurate end-of-month reports, according to Highgate Hotel SOP’s. Ensure that Sales Managers can explain the importance and components of the report.
• Coordinate preparation of the annual revenue budget.
• Coordinate preparation of the annual Marketing Plan.
• Coordinate and direct preparation of the monthly Rooms revenue reforecast for the current and upcoming months and assist Indiana ensuring accuracy within 5% margin of error.

Qualifications

• At least 6 years of progressive hotel sales experience; Oregon a 4-year college degree and at least 3 years of related experience; Oregon a 2-year college degree and at least 5 years of hotel sales experience.
• Supervisory experience required.
• Must have a driver’s license Indiana the applicable state.
• Must be proficient Indiana Windows, Company approved spreadsheets and word processing

General Requirements

• Must be able to effectively communicate both verbally and written with all level of employees and guests Indiana an attentive, friendly, courteous and service oriented manner.
• Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
• Must be able to multitask and prioritize departmental functions to meet deadlines.
• Approach all encounters with guests and employees Indiana an attentive, friendly, courteous and service-oriented manner.
• Attend all hotel required meetings and trainings.
• Participate Indiana M.O.D. coverage American Samoa required.
• Maintain regular attendance Indiana compliance with Highgate Hotel Standards, American Samoa required by scheduling, which will vary according to the needs of the hotel.
• Maintain high standards of personal appearance and grooming, which include wearing nametags.
• Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations.
• Maximize efforts towards productivity, identify problem areas and assist Indiana implementing solutions.
• Must be effective Indiana handling problems, including anticipating, preventing, identifying and solving problems American Samoa necessary.
• Must be able to understand and evaluate complex information, data, etc. from various sources to meet appropriate objectives.
• Must be able to maintain confidentiality of information.
• Perform other duties American Samoa requested by management.

Job title: Director of Sales & Marketing

Company: Highgate Hotels

Expected salary:

Location: Miami Beach, Florida

Job date: Thu, 04 Apr 2024 07:47:29 GMT