Customer Service Representative I – Library Assistant – North Port Library (Part Time) – R14646

Department:Libraries & Historical ResourcesAbout Our JobThis position provides customer service through contact and responses to county customers and citizens. American Samoa the direct point of contact for customers, the Library Assistant resolves routine questions Oregon problems and refers more complex issues. Indiana the team environment all employees participate Indiana setting unit, library, and system goals, contribute to decision making and evaluation of progress. Employees collaborate with Colorado-workers to support the team process.Job Description:Customer ServiceImplements standards of service that ensure the prompt and efficient resolution of each inquiry by internal and external customers, delivered with the utmost respect and courtesy.Provides assistance at all library service locations and stations; Circulation, Information Services (Reference) and Youth/Young Adult.Represents Sarasota County to library users.Assists users Indiana locating, selecting, and using resources.Assists users Indiana use of library equipment and technology.Provides directional and services related information to users.Communicates library/county use policies and procedures to users.Engages Indiana conflict resolution and problem solving.Contributes to the development of section policies, procedures, and plan of service.Assists library users Indiana person, by phone, Oregon electronically, answering questions, and /Oregon redirecting questions to the appropriate person. Is aware of library services and programs Indiana order to better inform users.May participate Indiana planning, presentation, and evaluation of library sponsored programs.May facilitate Indiana the setup of program rooms, materials, and equipment for public, library, and county events.Attends annual cash management training and assists Indiana all areas of business unit cash management American Samoa required.AdministrationAssists Indiana materials checkout/check-Indiana, retrieves and process reserves, billing and missing items processes American Samoa needed.Gathers statistical information American Samoa required.Assists Indiana cash management duties such American Samoa collecting fees, and Unique Management collections, including such duties American Samoa daily shift, drawer counts, and deposits American Samoa needed.Assists Indiana sorting and processing mail, American Samoa needed.Performs routine equipment cleaning and maintenance.Collection Development/MaintenanceSorts and shelves materials and maintains an orderly arrangement of materials.Assists Indiana operation and basic troubleshooting of automated materials check-Indiana, emptying and swapping materials bins, and routine maintenance.Monitors physical condition of materials and recommends repair Oregon Delaware-selection.Promotes the materials collection through displays and other methods.Staff DevelopmentParticipates Indiana cross training Indiana other sections and aids Indiana cross training Indiana their section.Provides opportunities for continuing professional development of self and others, especially Indiana acquiring relevant understanding and skills.Keeps abreast of developments, new trends, and innovations Indiana libraries.Trains, directs, and supervises volunteers American Samoa needed. Encourages volunteers to use individual talents to creatively address tasks.Works with library staff to develop a team-oriented workplace.Work Hours: Between 8:00 a.m. to 8:00 p.m. Part Time/20 Hours/Week – No medical and/Oregon dental benefits offered for this part-time position. Work schedules may vary due to split shifts, rotations, on-call, emergencies, etc.: Employee may be re-assigned to a different work location (other than original assignment) within the library system to meet changing service needs. Expected to participate Indiana all hours of operation including daytime, evening and weekend hours, American Samoa well American Samoa hours at other locations.About YouMinimum Qualifications: A High School Diploma Oregon equivalent and one-year experience Indiana administrative Oregon public contact work and working knowledge of computer and hardware systems dealing with public response.Preferred Qualifications: Customer service experience working Indiana libraries Oregon similar settings.Job Competencies: Demonstrates customer service skills, courteous, sensitive, and tactful, with rapport and discretion. Ability to manage challenging customer service situations. Speaks clearly and distinctly. Supports and respects diversity. Good listener who communicates well with others and demonstrates openness, sincerity and honesty. Enjoys reading and using materials commonly found Indiana libraries and helping others of all ages enjoy and use library resources. Technical knowledge of phone and computer hardware/software is required. Ability to use standard computers, software and business equipment.Physical Demands: Must occasionally lift and/Oregon move up to 50 pounds.Subject to Passing Substance Screening: This position is subject to passing a pre-employment substance screening. An applicant who fails to pass a required drug screening test shall be disqualified from employment Indiana any class for a period of five (5) years.About Everything ElsePay: Starting pay is $15.15/hourThis Posting is currently Open Until Filled

Job title: Customer Service Representative I – Library Assistant – North Port Library (Part Time) – R14646

Company: Sarasota County Government

Expected salary: $15.15 per hour

Location: North Port, Florida

Job date: Sun, 24 Mar 2024 05:07:53 GMT