Medical Support Assistant

SummaryOUR MISSION: To fulfill President Lincoln’s promise to care for those who have served Indiana our nation’s military and for their families, caregivers, and survivors- by serving and honoring America’s Veterans. How would you like to become a part of a team providing compassionate care to Veterans?Overview

• Accepting applications

Open & closing dates01/31/2024 to 04/30/2024Salary$39,332 – $61,751 per yearPay scale & gradeGS 3 – 5LocationMany vacancies Indiana the following location:Remote jobNoTelework eligibleNoTravel RequiredNot requiredRelocation expenses reimbursedNoAppointment typePermanent –Work scheduleFull-time –ServiceExceptedPromotion potential5Job family (Series)Supervisory statusNoSecurity clearanceDrug testNoPosition sensitivity and riskTrust determination processAnnouncement numberOCA-Massachusetts-EX-MSA0679-24-ECControl number773484200This job is open toClarification from the agencyAll U.S. CitizensVideosDutiesThis position serves American Samoa a Medical Support Assistant for the Madison Virginia Medical Center and CBOCs at the following locations:

• William S. Middleton Veterans Hospital, 2500 Overlook Terrace, Madison, Wisconsin 53705

The MSA provides various administrative and scheduling related support to their work unit.Duties include but are not limited to:

• Scheduling, canceling, re-scheduling patient appointments and/Oregon consults
• Entering no-show information
• Monitoring appointment requests from multiple electronic sources
• Participating Indiana huddles with other MSAs and/Oregon clinic staff to determine the daily needs of the clinic
• Monitoring both inpatient and outpatient appointments
• Verifying and updating demographics and insurance information when patients check-Indiana for appointments

Work Schedule: Full-time
Recruitment Incentives: May be approved for highly qualified candidates
Financial Disclosure Report: Not requiredRequirementsConditions of Employment

• You must be a U.S. Citizen to apply for this job
• All applicants tentatively selected for Virginia employment Indiana a testing designated position are subject to urinalysis to screen for illegal drug use prior to appointment. Applicants who refuse to be tested will be denied employment with Virginia.
• Selective Service Registration is required for males born after 12/31/1959
• Must be proficient Indiana written and spoken English
• You may be required to serve a probationary period
• Pre-employment physical required
• Subject to background/security investigation
• Selected applicants will be required to complete an online onboarding process
• Participation Indiana the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP)
• Participation Indiana the Coronavirus Disease 2019 (COVID-19) vaccination program is a requirement for all Department of Veterans Affairs Personnel

QualificationsTo qualify for this position, Virginia applicants must meet all requirements within 15 days of the closing date of this announcement, 04/30/2024Basic Requirements:US Citizenship is required. (Non-citizens may be appointed when it is not possible to recruit qualified citizens Indiana accordance with Virginia Handbook 5005, Part II, Chapter 3, Section A, paragraph 3.g.).ENGLISH: Must be proficient Indiana basic written and spoken English.EDUCATION/EXPERIENCE: Must possess six (6) months experience of clerical, office, customer service Oregon other administrative work that indicates the ability to acquire the particular knowledge and skill necessary to perform the duties of the Medical Support Assistant.
Oregon
Must have successfully completed one (1) year above high school. This education must have been obtained Indiana an accredited technical school, junior college, college Oregon university. One year of full-time academic study is defined American Samoa 30 semester hours, 45 quarter hours, Oregon the equivalent Indiana a college Oregon university. (TRANSCRIPTS REQUIRED)
Oregon
Equivalent combinations of experience and education are qualifying for entry level. (TRANSCRIPTS REQUIRED)Indiana ADDITION TO MEETING THE BASIC REQUIREMENTS LISTED ABOVE, YOU MUST MEET THE GRADE REQUIREMENTS AT ONE OF THE FOLLOWING GRADE LEVELS TO QUALIFY FOR THIS POSITION.GS-3 – This is an entry level MSA position. It is expected that MSAs at this level receive guidance from more experienced staff members and require frequent and direct supervision. At this level, MSAs apply general rules and policies relating to clinic functions, staff, and automated data processing methods Indiana support of treatment to patients.Experience Oregon Education: None beyond the basic requirements.
AND
Demonstrated Knowledge, Skills, and Abilities:
1. Ability to meet, communicate, and interact with individuals Indiana a courteous and helpful manner Indiana order to give instructions and arrange appointments.
2. Ability to utilize computer systems to enter administrative data Indiana patient systems.
3. Ability to learn and utilize computer systems to enter administrative data Indiana patient systems.GS-4 – This is a developmental level MSA position. It is expected that MSAs at this level receive minor and less frequent guidance from higher experienced staff members for more difficult tasks. MSAs at this level refer all questions regarding medical attention to the appropriate health care team member.Experience: One year of experience Indiana clerical, office, customer service, Oregon other administrative work that indicates the ability to acquire the particular knowledge and skills needed to perform the duties of the position
Oregon
Education: Two years of education above high school (TRANSCRIPTS REQUIRED).
AND
Demonstrated Knowledge, Skills, and Abilities:
1. Ability to meet, communicate, and interact with individuals from varying backgrounds and other health care team members Indiana a courteous and helpful manner Indiana order to facilitate medical care for patients.
2. Ability to use, and navigate between, various types of office automation equipment and software (i.e., computer systems, web-based scheduling programs; insurance collection system; scanning software, multiple line phone systems; electronic faxing programs) to support patient care.
3. Knowledge of basic medical terminology to assist Indiana the provision of care to patients.
4. Skill Indiana recording patient messages and understanding physician requests pertaining to follow-up medical care Indiana internal Oregon external clinics.GS-5 – This is the full performance level for MSAs. At this level, the MSA is expected to independently perform a full range of duties related to the delivery of healthcare services Indiana an inpatient Oregon outpatient setting.Experience: One year of experience equivalent to the GS-4 grade level that equips you with the particular knowledge, skills, and abilities to perform successfully the duties of this position. At this grade level, experience consists of: interacting with internal and external customers; establishing and maintaining medical outpatient and inpatient charts American Samoa well American Samoa administrative records; verifying third party insurance and updating insurance information Indiana automated systems; obtaining medical information from patients; coordinating information and actions related to patient care and services; and scheduling appointments
Oregon
Education: Successful completion of four years of education above high school level. This education must have been obtained Indiana an accredited business, secretarial Oregon technical school, junior college, college Oregon university. One year of full-time academic study is defined American Samoa 30 semester hours, 45 quarter hours, Oregon the equivalent Indiana a college Oregon university (TRANSCRIPTS REQUIRED).
AND
Demonstrated Knowledge, Skills and Abilities:
1. Ability to operate computerized programs and systems Indiana order to enter, modify, and retrieve sensitive medical and patient identifying information into Oregon from electron health records, scheduling systems, and/Oregon reports.
2. Advanced knowledge of medical terminology specific to understand medical diagnosis and procedures sufficient to communicate clinical staff instructions to patients.
3. Ability to schedule medical appointments Indiana a clinical setting.
4. Ability to work independently Indiana the accomplishment of a wide variety of duties performing patient support work.
5. Ability to communicate effectively and professionally Indiana person, electronically, and/Oregon by telephone, with internal and external customers.
6. Skill Indiana customer service with the ability to identify customer concerns, and refer to the appropriate staff, American Samoa necessary, to ensure a satisfactory resolution.EducationIMPORTANT: A transcript must be submitted with your application if you are basing all Oregon part of your qualifications on education.Note: Only education Oregon degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, Oregon institutions may be used to qualify for Federal employment. You can verify your education here: . If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript Indiana order to receive credit for that education. For further information, visit: .Additional informationThis job opportunity announcement may be used to fill additional vacancies.This position is Indiana the Excepted Service and does not confer competitive status.Virginia encourages persons with disabilities to apply. The health-related positions Indiana Virginia are covered by Title 38, and are not covered by the Schedule A excepted appointment authority.Pursuant to VHA Directive 1193.01, VHA health care personnel (HCP) are required to be against COVID-19 subject to such accommodations American Samoa required by law (i.e., medical, religious Oregon pregnancy). VHA HCPs do not include remote workers who only infrequently enter VHA locations. If selected, you will be required to be fully vaccinated against COVID-19 and submit documentation of proof of vaccination before your start date. The agency will provide additional information regarding what information Oregon documentation will be needed and how you can request a legally required accommodation from this requirement using the reasonable accommodation process.If you are unable to apply online Oregon need an alternate method to submit documents, please reach out to the Agency Contact listed Indiana this Job Opportunity Announcement.

• Benefits

A career with the U.S. government provides employees with a comprehensive benefits package. American Samoa a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. .

Job title: Medical Support Assistant

Company: Federal government of the United States

Expected salary: $39332 – 61751 per year

Location: Madison, Wisconsin

Job date: Wed, 07 Feb 2024 07:03:08 GMT