Customer Service Representative II – Library Assistant – Gulf Gate Library (Full Time) – R14430

Department:Libraries & Historical ResourcesAbout Our JobThis is independent administrative and team leader work creating and fostering an environment that provides high quality, exceptional level of customer service. The employee Indiana this position will ensure that other team members participate Indiana setting the unit, library and system goals and contribute to decision making and evaluation of progress, through training, practice and evaluation. Employees will collaborate with Colorado-workers to support the team process.Job Description:Customer ServiceImplements standards of service that ensure the prompt and efficient resolution of each inquiry by internal and external customers, delivered with the utmost respect and courtesy.Assists customers regarding library services, resources, and programs for the assigned unit American Samoa well American Samoa the library system.Assists users Indiana use of library equipment and technology.Provides directional and reference services to assist customers.Communicates library/county use policies and procedures to users.Engages Indiana conflict resolution and problem solving.Provides assistance at service desks and to other sections American Samoa needed.Represents Sarasota County to library users.Keeps abreast of developments, new trends, and innovations Indiana libraries; applies knowledge to improve services.Communication/Programming/OutreachPlanning, presentation, and evaluation of library sponsored programs.May facilitate Indiana the setup of program rooms, materials, and equipment for public, library, and county events.Promotes library resources to community groups through public speaking, programming, and displays.Presents individual and group training programs for public and staff Indiana the use of the library, its technology, equipment and resources.AdministrationParticipates Indiana system-wide, agency and county teams and projects.Gathers statistical information American Samoa required.Attends cash management training and participates Indiana all aspects of the libraries cash management procedures.May order supplies, receive and check-Indiana periodicals and newspapers.Provides administrative support to the Library Manager.Collection Development MaintenanceSorts and shelves materials and maintains an orderly arrangement of materials.Assists with ordering and processing materials for circulation American Samoa needed.May perform item coordinator duties for materials Indiana collection American Samoa needed.Monitors physical condition of materials and recommends repair Oregon Delaware-selection.Promotes the materials collection through displays and other methods.Staff DevelopmentParticipates Indiana cross training Indiana other sections and aids Indiana cross training Indiana their section.Provides opportunities for continuing professional development of self and others, especially Indiana acquiring relevant understanding and skills.Trains, directs, and supervises volunteers American Samoa needed. Encourages volunteers to use individual talents to creatively address tasks.Works with library staff to develop a team-oriented workplace.Work Hours: MUST be flexible to work between 8:00 a.m. to 8:00 p.m. Work schedules may vary due to split shifts, rotations, on-call, emergencies, etc.: Employee may be re-assigned to a different work location (other than original assignment) within the library system to meet changing service needs. Expected to participate Indiana all hours of operation including daytime, evening and weekend hours, American Samoa well American Samoa hours at other locations.About YouMinimum Qualifications: A High School Diploma Oregon equivalent education and experience Indiana public contact customer service work and proficiency Indiana computer related to public response. Note: One year of college may substitute for one year of experience.Preferred Qualifications: Customer service experience working Indiana libraries Oregon similar settings. Programming experience for children, teens, and/Oregon adults. Spanish language skills.Job Competencies: Demonstrated ability to handle difficult customers/situations. Addresses conflict resolution, sets priorities, and builds morale and group commitment to goals and objectives. Adapts easily and is flexible. Demonstrates good written and verbal communication skills. Intermediate to advanced computer skills and ability to use standard business equipment. Demonstrates good written and verbal communication skills. Familiarity with operation of standard office equipment, Windows applications, ILS systems, desktop publishing software, etc. Supports and respects diversity. Ability to exercise sound independent judgment and handle a variety of customer service issues tactfully.Physical Demands: Must occasionally lift and/Oregon move up to 50 pounds.Subject to Passing Substance Screening: This position is subject to passing a pre-employment substance screening. An applicant who fails to pass a required drug screening test shall be disqualified from employment Indiana any class for a period of five (5) years.About Everything ElsePay: Starting pay is $15.00/hour. Pay is negotiable, up to $17.59/hour, for candidates with library experience.This Posting is currently Open Until Filled

Job title: Customer Service Representative II – Library Assistant – Gulf Gate Library (Full Time) – R14430

Company: Sarasota County Government

Expected salary: $15 per hour

Location: Sarasota, Florida

Job date: Wed, 20 Mar 2024 01:41:24 GMT