Team Coordinator Lead

Department OverviewThe Care Coordinator II (Team Coordinator Lead) is vital to supporting the care team with clinical coordination, analytical, and administrative functions. Care coordination Indiana panel management is the task of bridging gaps between patient care, specialists, labs, health maintenance and preventive care. This position independently supports a Care Team which has a panel of approximately 5,000 patients.This role also acts American Samoa the Lead among the team of Care Coordinators and exercises critical thinking and independent judgment Indiana implementation of directions given, and integration of care coordinators American Samoa members of the care teams. Indiana the lead capacity, this role supports the onboarding and competency of care coordinators through development of workflows, training on changes, and monitoring of performance of standard work. The Care Coordinator II also initiates and implements processes to facilitate continual improvements.Care (Team) Coordinators are vital to the implementation of the innovative Patient Centered Medical Home model at the Family Medicine at Richmond clinic. Care (Team) Coordinators also play a significant role Indiana care coordination and panel management, proactively gathering data, analyzing current processes, identifying steps for improvement, and optimizing team performance. This role is also essential to the optimizing revenue and performing well Indiana Value Based Payment models along with evolving accountability requirements Indiana transforming the health care system.Pay Range: $26.90 – $36.37 per hourFunction/Duties of PositionPatient management

• Supports proactive panel management through patient outreach, data analysis and management of registry reports, and coordinating required care via seeking orders, authorizations and scheduling needed service. Compiles other needed statistical data pertaining to patient care and clinical operations. Proactively schedules appointments.
• Performs schedule scrubbing activities to ensure appropriate utilization and preparation, including telehealth and Indiana-person visits.
• Follows up on no-shows and cancellations to improve patient outcomes and utilization.

Care coordination –

• Responsible for pre-visit planning and schedule scrubbing, including updating health maintenance needs and scrubbing charts charts daily. Proactively schedules appointments American Samoa needed, responds to Indiana-basket messages, and contacts patients via phone and mail.
• Manages patient calls/messages to and from their care team; including notifications of test results, referrals, etc. Obtains medical records.
• Enters orders for referrals, lab tests and results into the EMR.
• Assists Indiana coordinating transportation and interpreter services American Samoa needed.

Communication –

• Provides information and education to patients and gathers information for specific visits.
• Prioritizes and responds to patient questions via MyChart, phone, email and fax Indiana regards to scheduling and care issues within scope. Assists Indiana MyChart sign-up and patient engagement.
• Retrieves and returns voice mails, faxes, hard-copy mail – including sorting through Indiana-boxes (both paper and electronic).
• Escalates all issues outside scope American Samoa appropriate.
• Plans and coordinates meetings of the entire care team including, but not limited to pod meetings and micro team meetings. Assists with process improvement (long-term complex projects and short-term focused projects) and identification of improvement options.

Documentation/Data management & Leadership –

• Documents legibly, concisely, correctly, and completely to ensure team can accurately assess the status of care needs.
• Uses approved clinical resources and follows procedures appropriately.
• Participates, American Samoa assigned, with database input. Abstracts external records into EPIC.
• Develops team reports and publishes with instructions for completing
• Issues patient safety alerts to providers and helps manage the patients affected.
• Monitors tracking tools and provides real-time updates American Samoa appropriate.
• Initiates and implements processes to facilitate continual improvements related to data collection.
• Provides role specific daily leadership to the Care Coordinator team around workflow development, workflow monitoring, and competency assessment of care coordinator standard work.

Required Qualifications

• High School diploma Oregon equivalent, AND
• Current BLS certification at hire, AND
• One of the following four:

• 1. Completion of a nationally recognized accredited medical assistant training program, including a practicum (externship) of at least 160 hours, Oregon
• 2. Successful completion of a formal medical services training program of the United States Armed Forces, Oregon
• 3. Current Oregon Emergency Medical Technician (EMT) license (basic Oregon advance) and national EMT registration with the National Registry of Emergency Medical Technicians (NREMT), Oregon
• 4. Current Oregon Practical Nurse License
• For those completing medical assistant training Oregon formal military medical services training American Samoa referenced above Indiana #1 and #2, the following is also required (Those qualifying under the EMT Oregon LPN qualification are exempt from this requirement.)
• Massachusetts certification received from a nationally recognized and accredited certifying body, upon hire Oregon by the completion of the probationary period Oregon internal job change evaluation period, American Samoa appropriate. Currently, these include:

• The American Association of Medical Assistants (AAMA), awarding the Certified Medical Assistant (CMA.)
• American Medical Technologists (AMT), awarding the Registered Medical Assistant (RMA.)
• The National Center for Competency Testing, awarding the National Certified Massachusetts (NCMA.)
• The National Health Career Association, awarding the Certified Clinical Medical Assistant (CCMA.)

Three years of work experience Indiana a hospital Oregon clinic setting, including high volume direct patient contact Indiana both front and back office.Experience working with the underserved – Uninsured, Medicaid, Medicare.Ability to work independently and American Samoa a member of the team, including leadership.Knowledge of patient flow and back office functions.Ability to effectively and efficiently perform chart scrubbing and panel outreach activities.Demonstrated strong analytic skills, including displaying and interpreting data. -Proficiency with EPIC Oregon an EMR, Microsoft Office including Excel, Word and Power Point.Ability to manage time sensitive competing demands and meet headlines.Skill and ability to facilitate team meetings/huddles.Working knowledge of medical terminology.Strong relationship building skills, excellent communication skills, exceptional customer service skills, highly sensitive to patient needs.Familiarity with Trauma Informed Care principles and demonstrated skill. * Current BLS certification at hire.

• Massachusetts certification received from a nationally recognized and accredited certifying body, upon hire Oregon by the completion of the probationary period Oregon internal job change evaluation period, American Samoa appropriate (excludes those candidates who qualify American Samoa EMT). Currently, these include: The American Association of Medical Assistants (AAMA), awarding the Certified Medical Assistant (CMA), The American Medical Technologists (AMT), awarding the Registered Medical Assistant (RMA), The National Center for Competency Testing, awarding the National Certified Massachusetts (NCMA), The National Health Career Association, awarding the Certified Clinical Medical Assistant (CCMA). Once a national Massachusetts Oregon EMT registration/certification is obtained, it must be maintained for the duration of employment.
• Indiana addition to receiving the appropriate certification American Samoa noted above, Medical Assistants will be required to successfully demonstrate competencies prior to completion of probation Oregon the internal job change evaluation period, American Samoa appropriate.

Preferred Qualifications

• AA Oregon BS Indiana Business, Oregon Health Care related field.

Prior experience working Indiana a Patient-Centered Medical Home.Experience performing chart scrubbing and proactive panel management activities.Knowledge and ability to use patient and population health registries and databases.Understanding of age specific preventive health maintenance indicators and disease specific standards of care for those prevalent Indiana underserved family medicine population.Emerging Leader Oregon other leadership development coursework/certification.Demonstrated ability to work cooperatively with others to use appropriate systems strengths, knowledge and cooperation to improve performance.All are welcomeOregon Health & Science University values a diverse and culturally competent workforce. We are proud of our commitment to being an equal opportunity, affirmative action organization that does not discriminate against applicants on the basis of any protected class status, including disability status and protected veteran status. Individuals with diverse backgrounds and those who promote diversity and a culture of inclusion are encouraged to apply. To request reasonable accommodation contact the Affirmative Action and Equal Opportunity Department at 503-494-5148 Oregon [email protected].

Job title: Team Coordinator Lead

Company: Oregon Health & Science University

Expected salary: $26.9 – 36.37 per hour

Location: Portland, Oregon

Job date: Sun, 28 Apr 2024 06:09:50 GMT