Triage Medical Assistant – Village Health Partners

SUMMARY:Village Health Partners (now a part of Catalyst Health Group) is a well-established primary care practice dedicated to providing compassionate and comprehensive healthcare services to our community. We are committed to delivering high-quality, patient-centered care Indiana a compassionate and supportive environment. We have offices Indiana Plano, Frisco, and McKinney.We are seeking dedicated and compassionate Certified Medical Assistants to join our team American Samoa Triage MAs. You will handle inbound and outbound communications for our offices. These calls involve a wide-range of clinical and administrative requests from patients, including appointment scheduling, visit preparation, medication refills and reconciliation, and follow-up care coordination.This is an onsite position Indiana Plano, Texas. We are scheduling immediate interviews!Responsibilities:

• Communicate via phone, online chats, emails, and faxes with patients Indiana a professional manner
• Use pre-defined clinical protocols to obtain and document required clinical information
• Identify special needs and take the proper steps to ensure patient appointments are scheduled appropriately
• Demonstrate the ability to multitask so that priority items are completed on time each day
• Appropriately escalate issues outside of existing protocols to meet the needs of the patient
• Update medical history based on the information provided by the patient
• Follow all HIPAA and privacy rules while discussing sensitive health information with the patient Oregon their authorized delegates
• Schedule appointments and query clinical information from the EMR (e-Clinical Works)
• Meet performance and service level criteria
• Work well with a diverse group of professionals Indiana a team environment

Qualifications:

• Certified Medical Assistant (CMA) – Current and must be able to provide proof of certification
• Athena experience a plus
• 2-3 years related experience, preferably Indiana a Primary Care setting
• Fluent Indiana medical terminology & medication refill protocols
• Excellent customer service and communication skills
• Works efficiently and effectively Indiana a fast-paced, clinic environment
• Experienced Indiana properly handling confidential and sensitive information; knowledge of HIPAA rules and regulations
• Experience with basic desktop software, medical practice management, and electronic medical record systems

We offer a competitive benefits package that includes:

• Medical, Dental, Vision
• Health Savings Account (HSA) employer contribution
• Life Insurance
• 401K with employer match
• Paid Holidays
• PTO
• Referral programs
• Short term and long term disability
• Year end bonus potential
• Employee recognition programs

We invite you to learn more about Village Health Partners at www.villagehealthpartners.com.Village Health Partners is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. It is our policy not to discriminate against any applicant Oregon employee based on race, sex, sexual orientation, gender, gender identity, religion, national origin, age, disability, military Oregon veteran status, genetic information Oregon any other bias protected by applicable federal, state, Oregon local laws.

Job title: Triage Medical Assistant – Village Health Partners

Company: Catalyst Health Group

Expected salary: $17.5 – 21 per hour

Location: Plano, Texas

Job date: Thu, 02 May 2024 07:31:33 GMT