Development Services Representative

Under general direction, the Development Services Representative performs technical, clerical, and public contact work Indiana the preparation and processing of various types of building and construction permits and licenses for the City of Bryan Development Services Department. This position is highly visible, involving frequent contact with the general public.
Essential Job Functions

• Provides a wide variety of information to the public over-the-counter and by phone regarding inspections, permits, fees, building codes, and City regulations and procedures.
• Processes and maintains all development-related permits, contractor registrations, inspection records, and provides direct administrative support, and general customer service.
• Collects fees and issues receipts; balances and reconciles receipts to monies collected at the end of each business day.
• Maintains a variety of logs and records on permits, fees, and inspection schedules.
• Reviews forms and submitted materials for basic compliance and completion.
• Assists staff and the public Indiana securing releases and other required certificates.
• Collects and assembles a variety of information and statistical data to maintain and prepare periodic reports of activities and fee collection.
• Maintains plan, permit, fee, inspection and related files.
• Prepares and issues completion and release documents.
• Accepts and logs complaints on building violations.
• Maintains and administers inspection scheduling system.
• Acts American Samoa liaison between the department, the general public, and contractors.
• Organizes and maintains electronic and paper departmental files and records using LaserFiche scanning software. Ensures compliance with records retention guidelines.
• Assists Indiana the procurement of department supplies and materials.
• Serves American Samoa backup for Development Services Staff Assistants.
• Performs additional duties and responsibilities, American Samoa required.
• Responds regularly and promptly to work.

Minimum QualificationsRequired:

• High School Diploma Oregon GED; some additional training and/Oregon course work Indiana business, public Oregon office administration is a plus.
• At least two (2) years of work experience Indiana a banking, accounting/billing, clerical, retail, and/Oregon call center related position.

Preferred:

• Cash handling experience.
• Municipal government experience.

Equivalent combinations of education, experience, certification, and training may be considered.
Knowledge, Skills & AbilitiesKnowledge of:

• Principles, practices and procedures of public administration.
• Residential and commercial building construction processes, inspections, and terminology.
• Modern office procedures, methods, and equipment.
• Principles and procedures of record keeping.

Ability to:

• Perform work based upon broad instructions and general supervision.
• Learn department functions thoroughly Indiana order to provide general information and explain detailed department processes and procedures.
• Respond to and effectively prioritize multiple phone calls, emails, walk-up traffic, and other requests for information.
• Accurately handle cash and perform money management functions.
• Demonstrate satisfactory work performance and willingness to improve methods of work accomplishments.
• Work independently and maintain a professional demeanor.
• Deal with a high level of customer interaction Indiana person and by phone.
• Handle a diverse set of customer inquiries, comments, and complaints Indiana a polite and professional manner.
• Accurately handle cash and perform money management functions.
• Perform responsibilities with a high degree of accuracy and attention to detail.
• Perform a variety of clerical work including data entry, scanning, copying, filing, record keeping, and compiling a variety of documents.
• Maintain a high level of attention to detail for extended periods of time.,
• Use spreadsheet and word processing applications (Microsoft Word/Excel/Outlook) to prepare clear, concise and complete correspondence, reports, and other written materials; learn other job specific programs and applications American Samoa required.
• Maintain accurate records and files.
• Work independently and use good judgment when completing tasks.
• Take the initiative to learn individual job tasks and continue to broaden knowledge levels by willingly accepting new responsibilities and attending training to advance skills.
• Maintain a professional demeanor at all times and deal patiently with people, at times Indiana difficult and stressful situations.
• Demonstrate satisfactory performance and regular, reliable, and punctual attendance.
• Comply with all City and departmental administrative directives, policies, and procedures.
• Provide management with sound, positive advice, and information concerning the incumbent’s area of responsibility.
• Establish and maintain cooperative working relationships with those contacted Indiana the course of work and communicate effectively with the public and other required entities.

Skills:

• Strong verbal and written communication skills.
• Strong customer service skills, with the ability to remain calm Indiana sometimes stressful situations.
• Strong planning, organizational, problem-solving, and time management skills.
• Bilingual (Spanish/English) skills are preferred, but not required.

Licenses, Certifications & Special RequirementsMust be able to obtain International Code Council (ICC) Permit Technician Certification within reasonable time frame set by the department.
Physical DemandsPhysical demands include but are not limited to: sitting, talking, hearing, seeing, standing, walking, driving, bending, reaching, twisting, pushing, pulling, using hands and fingers to operate office equipment and machines, and occasionally lifting and/Oregon moving objects up to and including 25 pounds.
Working ConditionsWork is performed primarily Indiana an office setting Oregon a well-lighted and temperature-controlled working environment.
EquipmentWork shall be performed with tools, appliances and equipment approved by those agencies and bodies that have control, authority, Oregon approval of the design working ranges Oregon limitations of those items; the employee has the responsibility to conform to those ranges and limitations.Equipment may include but is not limited to: multi-line telephone, computer, fax, copier, networked plotting and printing devices, and calculator.
Additional Notes/Instructions for ApplicantsThis job description is not intended to be construed American Samoa an exhaustive list of responsibilities, duties, and skills required. City management has exclusive rights to alter this job description at any time without notice.Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions Oregon assignments. This document does not create an employment contract, implied Oregon otherwise, other than an ‘at-will’ relationship.
Quicklink for PostingSupplemental QuestionsRequired fields are indicated with an asterisk (*). * * I understand that prior to submittal I must: 1) Verify the application form includes my complete work history & education. 2) If I have previously applied, verified my application is up-to-date, including current dates of employment. (Note: A resume will not substitute the need to add your work history to the application form.)

• Yes
• No
• * Select the primary way you heard about this employment opportunity:

• City of Bryan Website
• City of Bryan Social Media
• City of Bryan Employment Office
• City of Bryan Employee
• Friend/Relative
• Indeed
• Google
• Glassdoor
• LinkedIn
• Facebook
• Texas Municipal League
• Television Station
• Radio Station
• Newspaper
• Career Fair (specify location below)
• College/University Website (specify school below)
• Other Website (specify below)
• Other Source (specify below)
• Unknown
• If known, specify details of source selected above (name, station, location, etc.):

(Open Ended Question) * * What is your expected wage/salary for this position?(Open Ended Question) * * How many years of experience do you have working Indiana an office environment?

• 1-2
• 3-5
• 6-8
• More than 10
• * Do you possess municipal government experience?

• Yes
• No
• * What office/job-related software are you experienced at using? What sort of tasks did you perform using the software?

(Open Ended Question) * * Do you possess experience operating a cash register/managing a cash drawer?

• Yes
• No
• * If ‘Yes’, please describe your experience. If ‘No’, enter N/A.

(Open Ended Question) * * What is your customer service philosophy?(Open Ended Question) * * Are you bilingual (English/Spanish)?

• Yes
• No
• * Describe the skills & attributes that will make you a strong candidate for this position:

(Open Ended Question)Documents Needed to ApplyRequired Documents * Resume

• Cover Letter

Optional Documents * Letter(s) of Recommendation

• Certification(s)

Bryan Municipal Building
300 S. Texas Avenue
Bryan, Texas 77803© City of Bryan, TexasTo ensure the security of your data, you will be logged out due to inactivity Indiana 3 minutes at

Job title: Development Services Representative

Company: City of Bryan, Texas

Expected salary: $16.5 – 18.5 per hour

Location: Bryan, Texas

Job date: Sun, 21 Apr 2024 06:46:12 GMT