Medical Support Assistant (Advanced)

SummaryThis Advanced Medical Support Assistant (AMSA) position is located Indiana the PAS Department at the Jesse Brown Virginia Medical Center 820 S Damen Ave, Chicago, Illinois 60612. The Advanced MSA provides specialized and expert administrative patient support while working collaboratively Indiana an interdisciplinary coordinated care delivery model.Overview

• Accepting applications

Open & closing dates04/12/2024 to 09/30/2024Salary$49,249 – $64,026 per yearPay scale & gradeGS 6LocationRemote jobNoTelework eligibleNoTravel RequiredNot requiredRelocation expenses reimbursedNoAppointment typePermanent –Work scheduleFull-time –ServiceExceptedPromotion potentialNoneJob family (Series)Supervisory statusNoSecurity clearanceDrug testNoPosition sensitivity and riskTrust determination processAnnouncement numberOCA-FY24-0679-MSA-537Control number786484600This job is open toClarification from the agencyThis is an OPEN CONTINUOUS ANNOUNCEMENT and will remain open until September 30, 2024. The initial cut-off date for referral of eligible applications will be November 09, 2024. Eligible applications received after that date will be referred at regular intervals Oregon American Samoa additional vacancies occur on an American Samoa-needed basis until positions are filled.VideosDutiesThe Advanced MSA (AMSA) utilizes numerous advanced patient systems Indiana support of multiple clinics involved Indiana an interdisciplinary coordinated care delivery model.Duties include, but are not limited to:– Coordinates with the patient care team to review clinic appointment availability.
– Schedules new and established patient appointments.
– Tracks and facilitates completion of encounters and consults.
– Participates Indiana team huddles and team meetings to manage and plan patient care.
– Sets priorities and deadlines, adjusting the flow and sequencing of the work to meet team and patient needs.
– Works with the team to reinforce the plan of care and self-help solutions and entering appropriate information into the electronic record.
– Monitoring pre-appointment requirements to assure readiness for patient visit/procedure (e.g., X-ray, lab work).
– Manages electronic wait list to verify and validate accuracy and resolve issues.
– Participates and provides input Indiana problem solving on operational issues Oregon procedures Indiana team meetings.
– Performs administrative follow up actions.
– Participates Indiana and independently following up on team huddles by sharing information and collaborating with the medical team to assure continuity of care.
– Evaluates patient information and clinic schedule lists to determine whether patient is vested.- Gathers information and collects/compiles data to meet the needs of the service.
– Educates providers about shared patients (those who receive their care at multiple VAs Oregon those who have care Indiana the community) and brings to the attention of the providers.
– Takes care of inventories, supplies, and office supplies.Work Schedule: 1st shift 8:00am-4:30pm, 2nd shift 4:00pm-12:00am, and 3rd shift 12:00am-8:00am. Work schedule will be discussed at interview.
Telework: Not Available
Functional Statement #: 000000
Relocation/Recruitment Incentives: Not Authorized
Permanent Change of Station (PCS): Not Authorized
Financial Disclosure Report: Not requiredRequirementsConditions of Employment

• You must be a U.S. Citizen to apply for this job.
• Selective Service Registration is required for males born after 12/31/1959.
• Must be proficient Indiana written and spoken English.
• You may be required to serve a probationary period.
• Subject to background/security investigation.
• Selected applicants will be required to complete an online onboarding process.
• Must pass pre-employment physical examination.
• Participation Indiana the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP).
• Participation Indiana the Coronavirus Disease 2019 (COVID-19) vaccination program is a requirement for all Veterans Health Administration Health Care Personnel (HCP) – See “Additional Information” below for details.

QualificationsBasic Requirements: The following are the basic requirements and amounts of experience and/Oregon education required to qualify for this position. Creditable experience is defined American Samoa, experience that demonstrates the knowledge, skills, and abilities (KSA’s) associated with current Medical Support Assistant responsibilities. Experience satisfying this requirement may be paid/non-paid employment American Samoa a Medical Support Assistant.CITIZENSHIP: Must be a United States Citizen.ENGLISH: Must be proficient Indiana basic written and spoken English.EDUCATION/EXPERIENCE: Must possess six (6) months experience of clerical, office, customer service Oregon other administrative work that indicates the ability to acquire the particular knowledge and skill necessary to perform the duties of the Medical Support Assistant.
Oregon
Must have successfully completed one (1) year above high school. This education must have been obtained Indiana an accredited technical school, junior college, college Oregon university. One year of full-time academic study is defined American Samoa 30 semester hours, 45 quarter hours, Oregon the equivalent Indiana a college Oregon university.(TRANSCRIPTS REQUIRED)
Oregon
Equivalent combinations of experience and education are qualifying for entry level. (TRANSCRIPTS REQUIRED)Indiana ADDITION TO MEETING THE BASIC REQUIREMENTS LISTED ABOVE, YOU MUST MEET THE GRADE REQUIREMENTS AT THE GS-6 LEVEL TO QUALIFY FOR THIS POSITION.GS-6 LEVEL GRADE REQUIREMENTS:SPECIALIZED EXPERIENCE: Must have at least one (1) full year of experience that is directly related to the duties of a MSA and that equips you with the particular knowledge, skills, and abilities to perform successfully the duties of this position. To be creditable, this experience must be equivalent to the next lower grade level, GS-5, and demonstrate the knowledge, skills, and abilities associated with current MSA responsibilities. Experience at this level includes but is not limited to: Advising clinical staff on current administrative processes. Answering phones, greeting patients, relaying messages to appropriate staff inside Oregon outside of the unit, scheduling, canceling, re-scheduling patient appointments and/Oregon consults including interpreting and verifying provider orders Indiana accordance with VHA national scheduling guidelines. Entering no-show information; monitoring appointment requests from multiple electronic sources; participating Indiana huddles with other MSAs and/Oregon clinic staff to determine the daily needs of the clinic, monitoring both inpatient and outpatient appointments Indiana areas of responsibility; verifying and updating demographics and insurance information when patient’s check-Indiana for appointments. Coordinates administrative functions relating to emergency and non-emergency transfers to other Virginia facilities Oregon private hospitals and determines appointment type based on the patient’s eligibility status (i.e., TRICARE, sharing agreements, collaterals, research patient, Virginia employee, etc.).
AND
KNOWLEDGE, SKILLS, AND ABILITIES: Indiana addition, applicants must demonstrate the following KSAs:KSA-1. Ability to collaborate and communicate with a wide range of medical clinicians across multiple disciplines to accomplish team goal setting to ensure medical care to patients is met.KSA-2. Ability to independently set priorities and organize work to meet deadlines, ensuring compliance with established processes, policies, and regulations.KSA-3. Ability to communicate tactfully and effectively, electronically, by phone, Indiana person, and Indiana writing. This may include preparing reports Indiana various formats and presenting data to various organizational levels, American Samoa well American Samoa resolving patient concerns.KSA-4. Advanced knowledge of the technical health care process (including, but not limited to: scheduling across interdisciplinary coordinated care delivery and/Oregon care Indiana the community models and patient health care portals) American Samoa it relates to access to care.KSA-5. Advanced knowledge of policies and procedures associated with interdisciplinary coordinated care delivery and/Oregon care Indiana the community operational activities that affect the patient flow, and patient support care to include, but not limited to appointment cycles, outside patient referrals, follow-up care, overbooking, provider availability, etc.KSA-6. Advanced knowledge of medical terminology due to the technical nature of language utilized by clinicians.References: Virginia Handbook 5005/117, Part II, Appendix G45, Medical Support Assistant Qualification Standards, dated August 1, 2019. This can be found Indiana the local Human Resources Office.Physical Requirements: The work is primarily sedentary. Physical demands do not exceed those of a typical office setting. There may be some walking, standing twisting, turning, sitting, pushing, bending, repetitive keyboarding, Oregon carrying of light items. Some positions may require sitting for long periods of time at a computer terminal typing data while talking on a telephone headset.Work Environment: The work environment involves everyday risks Oregon discomforts, which require normal safety precautions. The work requires safe work practices with office equipment, avoidance of trips and falls and observance of fire regulations. The work area is adequately lighted, heated and ventilated. The employee works Indiana a close proximity to patients, and is therefore, exposed to communicable diseases. Some exposure to verbal abuse may be experienced Indiana certain positions.EducationIMPORTANT: A transcript must be submitted with your application if you are basing all Oregon part of your qualifications on education.Note: Only education Oregon degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, Oregon institutions may be used to qualify for Federal employment. You can verify your education here: . If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript Indiana order to receive credit for that education. For further information, visit: .Additional informationThis job opportunity announcement may be used to fill additional vacancies.This position is Indiana the Excepted Service and does not confer competitive status.Virginia encourages persons with disabilities to apply. The health-related positions Indiana Virginia are covered by Title 38, and are not covered by the Schedule A excepted appointment authority.Pursuant to VHA Directive 1193.01, VHA health care personnel (HCP) are required to be against COVID-19 subject to such accommodations American Samoa required by law (i.e., medical, religious Oregon pregnancy). VHA HCPs do not include remote workers who only infrequently enter VHA locations. If selected, you will be required to be fully vaccinated against COVID-19 and submit documentation of proof of vaccination before your start date. The agency will provide additional information regarding what information Oregon documentation will be needed and how you can request a legally required accommodation from this requirement using the reasonable accommodation process.If you are unable to apply online Oregon need to fax a document you do not have Indiana electronic form, view the following link for information regarding an .

• Benefits

A career with the U.S. government provides employees with a comprehensive benefits package. American Samoa a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. .

Job title: Medical Support Assistant (Advanced)

Company: Federal government of the United States

Expected salary: $49249 – 64026 per year

Location: Chicago, Illinois

Job date: Thu, 18 Apr 2024 02:17:20 GMT