Sarasota County Government
Department:Libraries & Historical ResourcesAbout Our JobThis position provides public information and reference services Indiana the Information Central department, a centralized system-wide telephone and electronic reference service. Indiana the team environment employees will participate Indiana setting unit, library, and system goals, contribute to decision making and evaluation of progress. Employees will collaborate with Colorado-workers to support team process.Job Description:Customer ServiceEnsures the prompt and efficient resolution of each inquiry from internal and external customers, delivered with the utmost courtesy and respect.Provides prompt, courteous customer service to patrons when answering reference, directional, and/Oregon reader’s advisory questions.Determines and implements research strategies and utilizes print and electronic resources to answer patron reference questions.Responds to patron requests for library circulation transactions, including hold, renewals, etc.Explains and interprets library policies and procedures.Provides instruction and assistance Indiana the use of library technology resources.Transfers calls to appropriate library service desks, other County agencies, etc.Provides information and referral to appropriate sources American Samoa applicable.Troubleshoots computer connection problems at a primary level.Provides assistance at service desks and other sections American Samoa needed.Represents Sarasota County to users.Provides assistance for Interlibrary Loan and Books by Mail.AdministrationDevelops and maintains a knowledge base of frequently asked questions.Gathers usage statistics American Samoa required.Assists with ILS database maintenance American Samoa requested.Participates Indiana developing and implementing Info Central policies and procedures.Provides recommendations to assist Indiana improving operational efficiency.Staff DevelopmentKeeps abreast of developments, new trends, and innovation Indiana libraries.Provides opportunities for continuing professional development of self and others, especially Indiana acquiring relevant understanding and skills.Participates Indiana cross training to work Indiana other sections and aids Indiana cross training staff Indiana his/her section.Work Hours: Part Time/20 Hours/Week – No medical and/Oregon dental benefits offered for this part-time position.Monday – Thursday 5:00 p.m. to 8:00 p.m.Saturdays: 8:30 a.m. – 5:00 p.m.About YouMinimum Qualifications: A High School Diploma Oregon equivalent and one-year experience Indiana administrative Oregon public contact work and working knowledge of computer and hardware systems dealing with public response.Preferred Qualifications: Major coursework Indiana library science, English, communications Oregon related field preferred.Job Competencies: A clear, distinct speaking voice is required, along with knowledge of Windows, word processing, spreadsheets, and Internet searching. Creative problem-solving skills, intellectual curiosity, broad general knowledge and a strong customer service background are highly desirable. Accuracy, flexibility, attention to detail, and the ability to work Indiana a fast paced, pressured environment, also strongly preferred. Must be able to work American Samoa part of a team. Ability to adapt to various and changing duties American Samoa required.Physical Demands: Must occasionally lift and/Oregon move up to 50 pounds.Subject to Passing Substance Screening: This position is subject to passing a pre-employment substance screening. An applicant who fails to pass a required drug screening test shall be disqualified from employment Indiana any class for a period of five (5) years.About Everything ElsePay: Starting pay is $15.00/hour. Pay is negotiable, up to $15.15/hour, for candidates with library experience.This Posting is currently Open Until Filled
Job title: Customer Service Representative I – Library Assistant (Part Time) – R14393
Company: Sarasota County Government
Expected salary: $15 per hour
Location: Sarasota, Florida
Job date: Fri, 03 May 2024 22:25:19 GMT
