LEAD MEDICAL SUPPORT ASSISTANT

SummaryThe Lead Medical Support Assistants assigned within the Access and Office of Community Care (AOCC) Service Line at the Birmingham Virginia Health Center System are responsible for performing a variety of technical support duties that facilitate the work of physicians, physician assistants, nurses, nursing assistants, and other members of the medical facility who provide direct patient care.Overview

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Open & closing dates05/02/2024 to 05/13/2024Salary$57,917 – $75,294 per yearPay scale & gradeGS 7Location1 vacancy Indiana the following location:Remote jobNoTelework eligibleNoTravel Required25% Oregon less – You may be expected to travel for this position.Relocation expenses reimbursedNoAppointment typePermanent –Work scheduleFull-time –ServiceExceptedPromotion potential7Job family (Series)Supervisory statusNoSecurity clearanceDrug testNoPosition sensitivity and riskTrust determination processAnnouncement numberCBTB-12399719-24-HFControl number789637600This job is open toClarification from the agencyVETERANS PREFERENCE IS WAIVED FOR THIS OCCUPATIONAL SERIES IAW Office of the Chief Human Capital Officer (OCHCO) BULLETIN “FY24 Staffing Shortage Determinations” dated: 10/3/2023. Areas of Consideration are American Samoa follows: 1. Current permanent Virginia employees of the Birmingham Virginia Healthcare System and its outlying Clinics. 2. Current permanent Virginia employees of other facilities. 3. Current permanent Federal employees of other agencies. 4. Public/ US Citizens.VideosDutiesThe Lead MSA monitors and makes work assignments, provides input on performance, resolves daily workplace issues and maintains efficient workflow. Assures coverage of all areas of responsibility; conducting ongoing reviews to ensure quality of work; ensuring accurate and timely scheduling of appointments; providing guidance to staff members to include changes Indiana policies and procedures; distributing and balancing workload; creating and maintaining employee work schedules; orienting and providing on-the-job training for new and current employees; ensuring all training requirements are met; organizing the work structure of his/her assigned areas; and acting American Samoa liaison between MSA and staff Indiana order to resolve day to day conflicts. Other assigned duties are not limited to:

• The Lead MSA serves American Samoa a Medical Support Assistant Indiana the HAS Service Line.
• Familiar with the MSA related VHA Directives, policies and procedures.
• Knowledge of patient eligibility for Virginia medical care, priorities for care, release of information, HIPPA laws and the Medical Fee Basis programs.
• Monitors and makes work assignments, provides input on performance, resolves daily workplace issues and maintains efficient workflow.
• Performs duties including, but not limited to: updating demographic information, updating BMS Whiteboard, collecting insurance for third party collections, processing patient movements, and scheduling appointments.
• Must have a solid knowledge of multiple systems and current computer technology.
• Skills Indiana compiling readily available data from prescribed sources.
• Responsible for reporting backlogs, difficulties Indiana meeting deadlines, etc. to the supervisor, to include recommendations and plans for resolution.
• Schedules outpatient clinic appointments using Veterans Health Information Systems and Technology Architecture (VistA) scheduling options.
• Possess working knowledge of inpatient and clinic processes and services.
• Provide administrative support to variety of staff and other members of the interdisciplinary team.
• Must provide excellent customer service and must adhere to Virginia local, National and Service policies and procedures.
• Performs other duties American Samoa assigned.

Work Schedule: Day Shift – Exact hours determined by supervisor.
Travel: 25% Occasional Travel
Telework: Not Available
Virtual: This is not a virtual position.
Functional Statement #: F51367
Relocation/Recruitment Incentives: Not Authorized
Permanent Change of Station (PCS): Not Authorized
Financial Disclosure Report: Not requiredRequirementsConditions of Employment

• You must be a U.S. Citizen to apply for this job.
• Selective Service Registration is required for males born after 12/31/1959.
• Must be proficient Indiana written and spoken English.
• You may be required to serve a probationary period.
• Subject to background/security investigation.
• Selected applicants will be required to complete an online onboarding process.
• Must pass pre-employment physical examination.
• Participation Indiana the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP).
• Participation Indiana the Coronavirus Disease 2019 (COVID-19) vaccination program is a requirement for all Veterans Health Administration Health Care Personnel (HCP) – See “Additional Information” below for details.

QualificationsApplicants pending the completion of educational Oregon certification/licensure requirements may be referred and tentatively selected but may not be hired until all requirements are met.Basic Requirements:

• United States Citizenship: Non-citizens may only be appointed when it is not possible to recruit qualified citizens Indiana accordance with Virginia Policy.
• English Language Proficiency: Applicants appointed to direct patient care positions must be proficient Indiana spoken and written English.
• Experience: Six months experience of clerical, office Oregon other work that indicates the ability to acquire the particular knowledge and skills needed to perform the duties of the position; Oregon
• Education: One year above high school; Oregon
• Experience/Education Combination: Equivalent combination of experience and education are qualifying for entry level for which both education and experience are acceptable.

Grade Determinations:For GS-7 (Lead Medical Support Assistant) – Indiana addition to the basic requirements, candidates must have the following:Experience: One year of specialized experience equivalent to the next lower grade level (GS-6).Examples of specialized experience include, but are not limited to the following: Coordinating with the patient care team to review the clinic utilization by using various reports (e.g., Clinic Utilization Statistical Summary), ensuring that the clinic setup is closely monitored to effectively support the needs of the clinic, and make any necessary adjustments; developing/maintaining effective and efficient communication with the patient, interdisciplinary team, Virginia medical centers, and other agencies (e.g., assist with communications during the inpatient to outpatient discharge; communicate with non-Virginia medical facilities; facilitate/process secure messaging with the patient and team; notify patients of normal lab results; develop and manage a tracking system for follow up care such American Samoa consults, tests, etc.); technical competency Indiana the use of Vista and CPRS systems is required; must have knowledge of eligibility for Virginia medical care, priorities for care, release of information, Health Information Portability and Accountability Act (HIPAA) Laws, and the Medical Fee Basis programs; must have knowledge of and be able to provide information about Virginia Medical Care Cost Recovery Program to patients regarding insurance data collection and revenue collection; participating Indiana team meetings to manage and plan patient care; setting priorities and deadlines for the team, adjusting the flow and sequencing of the work to meet team and patient needs; monitoring pre-appointment requirements to assure readiness for patient visit/procedure (e.g., X-ray, lab work); managing electronic wait list to verify and validate accuracy and resolve issues; performing administrative follow up actions; participating Indiana and independently following up on team huddles by sharing information and collaborating with the medical team to assure continuity of care; evaluating patient information and clinic schedule lists to determine whether patient is vested; educating providers about shared patients (those who receive their care at multiple VAs Oregon those who have care Indiana the community) and bringing to the attention of the provider.IMPORTANT: Education cannot be substituted for the one year of specialized experience required at this grade level.Lead Medical Support Assistants at this level must demonstrate ALL of the Knowledge, Skills, and Abilities (KSAs) below. If selected for the position response to the KSAs need to be completed on plain paper, with a narrative description of experience, education, and training American Samoa it relates to each KSA. * Advanced knowledge of medical terminology and a wide range of clinical flow processes relating to access to care across multiple clinics, specialties, and/Oregon community resources.

• Ability to utilize numerous advanced patient systems Indiana support of multiple clinics Indiana an interdisciplinary setting.
• Ability to organize work, set priorities, and delegate tasks/responsibilities Indiana order to meet deadlines.
• Skill Indiana communicating with individuals to obtain the desired effect and coordinating with a variety of interdisciplinary care team staff.
• Ability to provide staff development and training.
• Ability to manage staffing requirements, manage workflow priorities, and adjust the flow of work to meet team and patient needs. This includes the ability to follow-up on pending issues and demonstrate an understanding of the impact of incomplete work across multiple clinics.

References: Virginia Handbook 5005/53 Part II Appendix G45, Medical Support Assistant Qualification StandardPhysical Requirements: The work of the positions is primarily sedentary; however, some walking, standing, bending stooping and carrying of small items such American Samoa files may be required.EducationIMPORTANT: Education cannot be substituted for the one year of specialized experience required at this grade level.Additional informationReceiving Service Credit Oregon Earning Annual (Vacation) Leave: Federal Employees earn annual leave at a rate (4, 6 Oregon 8 hours per pay period) which is based on the number of years they have served American Samoa a Federal employee. Selected applicants may qualify for credit toward annual leave accrual, based on prior work experience Oregon military service experience. This credited service can be used Indiana determining the rate at which they earn annual leave. Such credit must be requested and approved prior to the appointment date and is not guaranteed.This job opportunity announcement may be used to fill additional vacancies.This position is Indiana the Excepted Service and does not confer competitive status.Virginia encourages persons with disabilities to apply. The health-related positions Indiana Virginia are covered by Title 38, and are not covered by the Schedule A excepted appointment authority.Pursuant to VHA Directive 1193.01, VHA health care personnel (HCP) are required to be against COVID-19 subject to such accommodations American Samoa required by law (i.e., medical, religious Oregon pregnancy). VHA HCPs do not include remote workers who only infrequently enter VHA locations. If selected, you will be required to be fully vaccinated against COVID-19 and submit documentation of proof of vaccination before your start date. The agency will provide additional information regarding what information Oregon documentation will be needed and how you can request a legally required accommodation from this requirement using the reasonable accommodation process.If you are unable to apply online Oregon need an alternate method to submit documents, please reach out to the Agency Contact listed Indiana this Job Opportunity Announcement.

• Benefits

A career with the U.S. government provides employees with a comprehensive benefits package. American Samoa a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. .

Job title: LEAD MEDICAL SUPPORT ASSISTANT

Company: Federal government of the United States

Expected salary: $57917 – 75294 per year

Location: Huntsville, Alabama

Job date: Sun, 05 May 2024 00:52:15 GMT