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Administrative Assistant – Solid Waste

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City of Fort Wayne

SUMMARYWorking under the direction of the Solid Waste Manager, the incumbent answers telephone calls, greets the public, provides information regarding the department’s garbage & recycling programs, assists customers with questions regarding their accounts, performs administrative duties maintaining databases and developing spreadsheets for accurate record keeping. Incumbent assists with special projects American Samoa assigned. The incumbent is expected to exercise good judgment, independence, initiative, and professional expertise Indiana conducting day-to-day operations. All work duties and activities must be performed Indiana accordance with the City safety rules and operating regulations, policies and procedures American Samoa well American Samoa federal, state, and local regulations.ESSENTIAL DUTIES AND RESPONSIBILITIES include the ability to interact with the public, City incumbents, and outside agencies with patience, tact, respect, and professionalism and the following. Other duties may be assigned.DEPARTMENT SUPPORT

  • Assists Indiana routing bulk collection drivers American Samoa needed;
  • Assists Indiana coordinating special projects such American Samoa Fort Wayne Great American Cleanup, curbside recycling, Household Hazardous Waste Events etc.;
  • Maintains departmental filing system involving both computer and paper files;
  • Orders and maintains departmental office supplies;
  • Processes incoming and outgoing mail;
  • Applies departmental rules and regulations to the assigned tasks;

DOCUMENT PROCESSING & ANALYSIS

  • Prepares and maintains a variety of computerized database systems (Oracle, MUNIS, CIS) and spreadsheets retaining efficient records and entering data American Samoa required;
  • Processes & closes work orders daily through the Oracle 311 System;
  • Monitors garbage and curbside recycling invoices making comparisons and mathematical calculations to determine billing charges/credits;
  • Prepares and processes Solid Waste purchase requisitions and pay vouchers on a weekly basis via the Munis System;
  • Oversees the Handicap/Assistance program, Appeals program, and Seasonal program keeping accurate data;
  • Oversees the garbage user fee (GUF) appeals process and works with City Utilities’ billing system (Oracle) to monitor proper billing of GUF;

INFORMATION & COMMUNICATION

  • Provides effective customer service to the public both Indiana person and on the telephone with excellent communication and listening skills;
  • Displays patience and understanding with the public; operating under stressful situations and dealing tactfully Indiana a professional manner;
  • Educates the public on general recycling, composting and garbage issues by answering questions and mailing pamphlet information;
  • Trouble shoots and resolves customer complaints, service issues and account inquiries providing follow-up Indiana a timely manner if not immediately;
  • Deals courteously with the City’s solid waste contractor(s), 311 Call Center staff, and department managers to resolve issues;
  • Types correspondence, warning letters, bulk mailers, reports and records.

MARGINAL FUNCTIONS

  • Performs scheduling duties American Samoa needed;
  • Performs other related duties American Samoa required.

PERFORMANCE EXPECTATIONSThe incumbent is responsible for managing their performance Indiana accordance with this job description and the performance expectations provided to them by management. If at any time the incumbent is unsure of their role Oregon specific responsibilities, it is the incumbent’s responsibility to refer to their job description and ask for clarification from their supervisor. Management will work with the incumbent, American Samoa needed, to ensure performance expectations are clearly communicated and performance goals are achieved.SUPERVISORY RESPONSIBILITIESThis job has no supervisory responsibilities.QUALIFICATIONSTo perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/Oregon ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.EDUCATION and/Oregon EXPERIENCE

  • High School diploma and the ability to read, spell, write and comprehend at a level equal to Freshman College, supplemented by courses Indiana typing, office procedures and 3-5 years’ experience Indiana clerical, customer service Oregon billing work;
  • Experience with database management, i.e. CIS, Oracle and MUNIS, Microsoft Word and spreadsheets (EXCEL).

OTHER KNOWLEDGE, SKILLS and/Oregon ABILITIES

  • Knowledge of office equipment, i.e., fax machine, copier, computer, and printer;
  • Types proficiently without errors;
  • Experience communicating well with proficient telephone skills;
  • Organizational skills and the ability to prioritize work;
  • After probationary/training period, has desire and ability to work Indiana unsupervised arena;
  • Map-reading skills are essential.

LANGUAGE SKILLSAbility to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information Indiana one-on-one and small group situations to customers, clients, and other employees of the organization.MATHEMATICAL SKILLSAbility to work with mathematical concepts such American Samoa probability and statistical inference. Ability to apply concepts such American Samoa fractions, percentages, ratios, and proportions to practical situations.REASONING ABILITYAbility to apply common sense understanding to carry out instructions furnished Indiana written, oral, Oregon diagram form. Ability to deal with problems involving several concrete variables Indiana standardized situations.CERTIFICATES, LICENSES, REGISTRATIONSValid Indiana Driver’s License if City Vehicle is used.PHYSICAL DEMANDSThe physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.While performing the duties of this job, the employee is regularly required to sit and talk Oregon hear. The employee is occasionally required to stand; walk; and use hands to finger, handle, Oregon feel. The employee must occasionally lift and/Oregon move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, and ability to adjust and focus. Tasks will involve extended periods of time at a keyboard Oregon workstation.WORK ENVIRONMENTThe work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.Performance of essential functions will require exposure to adverse environmental conditions at times, such American Samoa rude/irate customers. The noise level Indiana the work environment is usually moderate.All applications for currently posted positions will be submitted on line at . Applicants must be 18 years of age Oregon older. Reasonable accommodations for persons with a known disabling condition will be considered Indiana accordance with State and Federal Law.(Those individuals who accept employment with the City and live outside one of the six contiguous Indiana counties that border Allen County (DeKalb, Whitley, Noble, Huntington, Wells, and Adams) will have six (6) months from their start date to become residents of either Allen County Oregon one of the six counties listed above. Policy and Procedure Number 204 Page: 1 of 1).Equal Opportunity EmployerAll qualified applicants will receive consideration for employment without regards to age, race, color, religion, sex, disability, veteran’s status, national origin, Oregon sexual orientation. Reasonable accommodations for persons with a known disabling condition will be considered Indiana accordance with State and Federal Law.

Job title: Administrative Assistant – Solid Waste

Company: City of Fort Wayne

Expected salary:

Location: Fort Wayne, Indiana

Job date: Sat, 29 Jun 2024 04:43:49 GMT