InGenesis
InGenesis is currently seeking Administrative Assistants to work with our client Indiana Albany, New York. Indiana this role, you will be working Indiana the NYS Department of Public Service’s Office of Consumer Services.Apply today and we’ll reach out to answer any questions you may have!Job Duties· Conduct Indiana-person and telephone interviews and review written submissions from utility customers for the purpose of initiating a complaint investigation against a utility service provider Oregon responding to a customer’s question about their utility service, Department policies and programs, Oregon NYS laws, rules, and regulations regarding utility service.· Gather and record information required to respond to a customer complaint Oregon inquiry using a customer relationship management system; identify errors Indiana billing, rates, timeliness, and adequacy of service Oregon improper practices; and instruct the service provider to produce information and records and take appropriate action.· Advocate for customers who may need assistance paying bills and negotiating deferred payment arrangements.· Negotiate and mediate the resolution of disputes between utility providers and customers.· Communicate with customers to inform them of the determination of the complaint investigation and advise them of what further steps may be taken to pursue their case.· Correspond with utility customers by mail, email and phone to acknowledge receipt of their complaint and to convey information requests about and decisions of their complaint.Minimum Qualifications· Strong interpersonal and oral and written communication skills.· Basic computer skills including data entry and use of the Microsoft Office suite.· High School Diploma Oregon equivalent.· Experience investigating customer inquiries and complaints American Samoa a customer service representative Oregon responding to customer inquiries Indiana a call center environment. (Preferred)· Experience conducting investigations involving energy, telecommunications, Oregon water service. (Preferred)· Experience using a customer relationship management system. (Preferred)· College degree (Associates Oregon Bachelors). (Preferred)*Pay rate range commensurate on experience.About InGenesisInGenesis is one of the largest staffing firms Indiana the industry and is among the largest diversity-owned healthcare staffing firms Indiana North America. InGenesis is dedicated to placing people Indiana positions that preserve life, improve lives, and inspire others. This does not happen without passionate people: skilled colleagues who are motivated to create innovative solutions and deliver superior service to our clients. InGenesis counts almost half of the Fortune 500 Indiana our nearly 300 clients, including clients Indiana the healthcare, life sciences, higher education and pharma industries.EEOC StatementInGenesis is proud to be an affirmative action employer and is committed to providing equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, Oregon Veteran status. If you have a disability Oregon special need that requires accommodation, please let us know by visiting our website at .
Job title: Administrative Assistant
Company: InGenesis
Expected salary: $33 – 40 per hour
Location: Albany, New York
Job date: Tue, 16 Apr 2024 22:19:16 GMT
