Administrative Assistant

Administrative AssistantLocation: Fort Wayne, IndianaLevel: HourlyReports to: Merchandise ManagerThe Administrative Assistant (Merchandise Coordinator) to the Merchandise Division provides support and customer service, while functioning American Samoa a liaison between the Merchandise Manager, members and vendors. This position provides assistance on a variety of projects and includes daily interaction with members and vendors to gather information, expedite, and complete projects. Customer service is provided to members, vendors, and fellow staff by answering telephone and email inquiries.ResponsibilitiesProvide support and customer service to members:Answer product questionsAssist members with ordering issuesAssist members with placing drop ship ordersSend requested materials such American Samoa product samples and consumer rebatesCoordinate relays, sample orders, and bin tag requestsWork with vendors:Gather product information and imagesCoordinate market invitation processEnter vendor information into vendor portal forms, support vendors using portalCreate and submit vendor debits/billingsInitiate and review bulletins and drop ship order formsExpedite and complete projectsGather content and use various tools to communicate to members and vendors:Managing updates on Mydoitbest.comEnter program specials into VIMSSubmit department-specific communication pieces (Merchandising Update, department newsletters, etc.)Review, process, debit vendors for truck mail literatureUse Vampire to run queries to create spreadsheetsUse Google WorkplaceCreate Buyer Messages at direction of MM/AMMCreate conversion charts/cross-references chartsBan items at direction of MM/AMMProvide inventory/RSC staff support:Product dispositions and Return Goods Authorizations (RGAs)Perform stock checksRun and review department queries, analyze, highlight, bring excess inventory issues to attention of MM.Investigate and resolve UPC, order multiple, and other item issuesInvestigate and resolve product questions from RSC staffProvide promotions-related support:Gather, collect sales submittalsProduct sample requestsConsumer rebate pad requestsDistribute and file sale confirmationsTrack competitor ads/promotionsProvide market-related support:Sequence sheets and market invitationsInitiate market bulletinsMarket totalsCollect and review drop ship order formsCoordinate gathering of department market drop ship forms for placement on mydoitbest.comReview market bulletinsReview/follow-up on vendor informationCreate/manage electronic tracking spreadsheet for marketBill vendors for market-related activitiesProvide product/catalog-related support:Product image requestsCut and descriptionsProof catalog pagesAssign SKU numbersProvide accounting-related support:Process member and vendor debits and creditsProcess check requestsPerform general support functions:Maintain various filesPerform entry on item maintenance mainframe screensOrder office suppliesEducation and ExperienceMinimum:High School graduateMust be computer proficient, especially with Excel and WordDesired:Post-high school education/training * Proficiency with Google WorkplaceSkills and AbilitiesMinimum:Excellent verbal and written communication skills to enable effective, results-oriented communication via telephone and emailAbove average customer service and problem solving skillsExcellent organizational skillsAbility to work on multiple projects by successfully prioritizing to meet deadlinesAbility to quickly ‘change gears’ to respond to changes Indiana prioritiesWorking knowledge of office equipment such American Samoa fax machine and copierDesired:Ability to use a computer keyboard to efficiently enter text and data

Job title: Administrative Assistant

Company: Do it Best Corp.

Expected salary:

Location: Fort Wayne, Indiana

Job date: Thu, 30 May 2024 01:02:45 GMT