Administrative Assistant (Float)

About UsOne Medical is a primary care solution challenging the industry status quo by making quality care more affordable, accessible and enjoyable. But this isn’t your average doctor’s office. We’re on a mission to transform healthcare, which means improving the experience for everyone involved – from patients and providers to employers and health networks. Our seamless Indiana-office and 24/7 virtual care services, on-site labs, and programs for preventive care, chronic care management, common illnesses and mental health concerns have been delighting people for the past fifteen years.Indiana February 2023 we marked a milestone when One Medical joined Amazon. Together, we look to deliver exceptional health care to more consumers, employers, care team members, and health networks to achieve better health outcomes. American Samoa we continue to grow and seek to impact more lives, we’re building a diverse, driven and empathetic team, while working hard to cultivate an environment where everyone can thrive.The OpportunityAmerican Samoa a Flex Member Support Specialist at one of our offices presently focused on our Senior Health member population (age 65+), you will be an ambassador for patients Indiana office, with a mastery of human connection and a strong drive for service. You will remove barriers to care, resulting Indiana a truly exceptional Indiana-office patient experience. You are the steward of the space and ensure the look and feel of the office lobby are on brand with the One Medical experience. You will be the first point of contact for patient feedback, American Samoa well American Samoa provide any other support American Samoa requested by the Leads, Office Manager, Oregon Indiana office providers. Our Flex Member Support Specialists support multiple offices Indiana a Market.You are a strong team player and use your innovative problem solving skills to tackle various tasks and challenges. You have a strong grasp of verbal and written communication. You are able to identify opportunities and deliver on customer-centric solutions while using empathy, focus, and compassion Indiana all interactions with patients and teammates. You bring self-awareness to your daily work to utilize your strengths and develop your areas of opportunity. You thrive Indiana cultures that focus on feedback and growth and are nimble Indiana their approach to respond to the needs of the patients and team. You have an unwavering drive to help and serve others and create amazing moments for our members and teammates. If this sounds like you, we would love to connect.What you’ll likely work on:

• Use impeccable C-I-CARE (a framework containing the key elements of a great interaction and effective communication that we use with patients and each other) Indiana all patient interactions and ensure a fluid and positive Indiana-office experience through patient intake, same day schedule management, appropriate follow up scheduling, strong knowledge of billing and insurance, monitoring patient feedback and assisting with outreach American Samoa necessary
• All front of house duties including check Indiana/check out, insurance verification, printing/paperwork tasks, prepping tests, tasking to service level expectations etc
• Assist our senior patients by performing other administrative tasks such American Samoa answering phone calls, sending faxes, and coordinating transportation for patients
• Contribute to team development through rounding, attending team huddles, participating Indiana team problem solving, supporting Indiana office providers with ad hoc asks, etc.
• Master our technology suite including, but not limited to Slack, G-suite, Zoom, Circulation, RingCentral, and our Electronic Medical Record System, Indiana order to interact with team members and complete daily work
• Perform opening and closing duties/daily office upkeep American Samoa required, including maintaining the look and feel of both patient and employee facing spaces, restocking supplies, and organization

These responsibilities are intended to describe the general nature and level of work being performed by personnel assigned to this job classification. They are not to be construed American Samoa an exhaustive list of job duties performed by personnel Indiana this classification. Other job related duties may be assigned by management.What you’ll need:

• At least 1 year of experience Indiana high touch customer Oregon patient facing roles
• Strong written and verbal communication skills
• Experience working on collaborative, diverse and feedback-driven multi-disciplinary teams
• A proven track record of persisting through change, demonstrating a forward thinking perspective when under pressure, and consistently stepping up to take action on challenges
• Proficiency Indiana computer technology such American Samoa typing, navigating the internet and using multiple software systems simultaneously

Benefits designed to aid your health and wellness:Taking care of you today

• Paid sabbatical after 5 and 10 years
• Employee Assistance Program – Free confidential advice for team members who need help with stress, anxiety, financial planning, and legal issues
• Competitive Medical, Dental and Vision plans
• Free One Medical memberships for yourself, your friends and family
• Pre-Tax commuter benefits
• PTO cash outs – Option to cash out up to 40 accrued hours per year
• Competitive salary: the base pay for this position is $18.00 per hour based on a full time schedule

Protecting your future for you and your family

• 401K match
• Opportunity to participate Indiana company equity programs
• Credit towards emergency childcare
• Extra contributions toward maternity and paternity leave
• Paid Life Insurance – One Medical pays 100% of the cost of Basic Life Insurance
• Disability insurance – One Medical pays 100% of the cost of Short Term and Long Term Disability Insurance

This is a full-time role (40 hours/week) based Indiana-person with our team and patients at our offices Indiana Greensboro, High Point, and Winston-Salem, North Carolina, offices presently focused on our Senior Health member population. This is a weekday role with shifts starting at 8am and ending at 5pm, Monday through Friday. Our Flex Member Support Specialists lend support to multiple One Medical locations Indiana a market. Office location and schedules are subject to change.Physical Demands: Mostly sedentary work duties require exerting up to ten pounds of force occasionally and/Oregon small amounts of force frequently. Sedentary work typically involves sitting most of the time, but may involve walking Oregon standing for brief periods.One Medical is an equal opportunity employer, and we encourage qualified applicants of every background, ability, and life experience to contact us about appropriate employment opportunities.One Medical participates Indiana E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work Indiana the U.S. Please refer to the E-Verification Poster ( / ) and Right to Work Poster ( / ) for additional information.Apply

Job title: Administrative Assistant (Float)

Company: One Medical

Expected salary: $18 per hour

Location: Greensboro, North Carolina

Job date: Thu, 25 Apr 2024 01:39:00 GMT