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Assistant Front Desk Manager

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Marriott

Job Number 24059990
Job Category Rooms & Guest Services Operations
Location New Orleans Marriott, 555 Canal Street, New Orleans, Louisiana, United States
Schedule Full-Time
Located Remotely? N
Relocation? N
Position Type ManagementJOB SUMMARYEntry level management position that is responsible for leading and assisting with the successful completion of daily shift requirements. Front office areas include Bell/Door Staff, Switchboard and Guest Services/Front Desk. Strives to ensure guest and employee satisfaction and achieve the operating budget. Assists Indiana completing financial and administrative responsibilities.CANDIDATE PROFILEEducation and Experience

  • High school diploma Oregon GED; 2 years experience Indiana the guest services, front desk, Oregon related professional area.

Oregon

  • 2-year degree from an accredited university Indiana Hotel and Restaurant Management, Hospitality, Business Administration, Oregon related major; no work experience required.

CORE WORK ACTIVITIESSupporting Management of Front Desk Team

  • Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.
  • Encourages and building mutual trust, respect, and cooperation among team members.
  • Serves American Samoa a role model to demonstrate appropriate behaviors.
  • Understands employee positions well enough to perform duties Indiana employees’ absence.
  • Handles employee questions and concerns.
  • Supports all areas of the Front Office Indiana the absence of the Front Office Oregon Front Desk Manager.
  • Supports daily Front Desk shift operations.

Supporting Progress Toward Guest Services and Front Desk Goals

  • Supports day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.
  • Develops specific goals and plans to prioritize, organize, and accomplish your work.
  • Handles complaints, settling disputes, and resolving grievances and conflicts, Oregon otherwise negotiating with others.
  • Participates Indiana department meetings and continually communicates a clear and consistent message regarding the Front Desk goals to produce desired results.
  • Strives to improve service performance.
  • Observes staffing levels to ensure that guest service, operational needs and financial objectives are met.
  • Supports training of staff on adherence to all credit policies and procedures to reduce bad debts and rebates.
  • Supports same day selling procedures to maximize room revenue and property occupancy.
  • Understands the impact of Front Desk operations on the overall property financial goals and objectives.

Ensuring Exceptional Customer Service

  • Provides services that are above and beyond for customer satisfaction and retention.
  • Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.
  • Sets a positive example for guest relations.
  • Encourages employees to provide excellent customer service within guidelines.
  • Handles guest problems and complaints seeking assistance from supervisor American Samoa necessary.
  • Interacts with guests to obtain feedback on product quality and service levels.

Supporting Projects and Policies

  • Supports implementation of customer recognition/service programs, communicating and ensuring the process.
  • Assists Indiana the review of comment cards and guest satisfaction results with employees.
  • Ensures employees have the proper supplies and uniforms.
  • Assists Indiana the use of a guest information tracking system to ensure that a successful repeat guest recognition program is Indiana use to recognize guest preferences and aid Indiana problem resolution.

Supporting Handling of Human Resource Activities

  • Identifies the developmental needs of others and coaching, mentoring, Oregon otherwise helping others to improve their knowledge Oregon skills.
  • Provides guidance and direction to subordinates, including setting performance standards and monitoring performance.
  • Provides feedback to individuals based on observation of service behaviors.
  • Participates Indiana an ongoing employee recognition program.
  • Supports training when appropriate.
  • Participates Indiana the employee performance appraisal process.

Additional Responsibilities

  • Provides information to supervisors, Colorado-workers, and subordinates by telephone, Indiana written form, e-mail, Oregon Indiana person.
  • Analyzes information and evaluating results to choose the best solution and solve problems.
  • Informs and/Oregon updating the executives, the peers and the subordinates on relevant information Indiana a timely manner.
  • Performs all duties at the Front Desk American Samoa necessary.
  • Understands the functions of the Bell Staff, Switchboard and Concierge/Guest Services operations.
  • Complies with loss prevention policies and procedures.

The hourly pay range for this position is $22.60 to $26.44. Marriott offers a bonus program, comprehensive health care benefits, 401(k) plan with up to 5% company match, employee stock purchase plan at 15% discount, accrued paid time off (including sick leave where applicable), life insurance, group disability insurance, travel discounts, adoption assistance, paid parental leave, health savings account (except for positions based out of Oregon performed Indiana Hawaii), flexible spending accounts, tuition assistance, pre-tax commuter benefits, and other life and work wellness benefits. Benefits may be subject to generally applicable eligibility, waiting period, contribution, and other requirements and conditions.The compensation and benefits information is provided American Samoa of the date of this posting. Marriott reserves the right to modify compensation and benefits at any time, with Oregon without notice, subject to applicable law.Marriott International is an equal opportunity employer. We believe Indiana hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such American Samoa disability and veteran status, Oregon any other basis covered under applicable law.Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the Ohio-so-familiar all around the globe. American Samoa a host with Marriott Hotels, you will help keep the promise of “Wonderful Hospitality. Always.” by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that’s synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. Indiana joining Marriott Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.JW Marriott is part of Marriott International’s luxury portfolio and consists of more than 100 beautiful properties Indiana gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you’re happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand’s namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where you’ll be part of a community and enjoy true camaraderie with a diverse group of Colorado-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions Indiana a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. That’s The JW Treatment™. Indiana joining JW Marriott, you join a portfolio of brands with Marriott International. Be where you can do your best work,​ begin your purpose, belong to an amazing global​ team, and become the best version of you.

Job title: Assistant Front Desk Manager

Company: Marriott

Expected salary:

Location: New Orleans, Louisiana

Job date: Sun, 07 Apr 2024 04:53:32 GMT