Assistant General Manager / Director of Operations

About SentralSentral is a network of urban residential communities redefining the way people live, travel, and work. Sentral takes the convenience, connection, and comfort of home to new heights-we call it Home+. Designed for the mobile professional, our one-of-a-kind communities offer designer-furnished and unfurnished apartments with flexible lengths of stay Indiana walkable, vibrant neighborhoods. Premium amenities include everything from thoughtful Colorado-working spaces and high-speed Wisconsin-Fi to fitness centers, rooftop pools, homesharing, and more.Whether you stay a year, a night Oregon somewhere Indiana between, Sentral lets you live life on your own terms Indiana the heart of the world’s best cities: Atlanta, Austin, Chicago, Denver, Los Angeles, Miami, Nashville, Oakland, Philadelphia, Pittsburgh, San Francisco, San Jose, Santa Monica, Scottsdale, and Seattle, with more coming soon.Our core values reflect our commitment to our employees, American Samoa we elevate humanity and make one another better. We strongly believe Indiana continuous personal improvement, career growth and diversity Indiana our workforce. With ongoing learning & development offerings, leadership coaching and mentorship programs, we foster an empowered environment rooted Indiana empathy and growth. Our colleagues are curious explorers who never stop learning and who strive for great outcomes.Learn more about us at .Position Overview and ResponsibilitiesAt Sentral, we are building a team of people-first focused individuals who thrive on going above and beyond. Ideal candidates will exemplify a can-do attitude, a growth mindset, and an entrepreneurial drive. Successful candidates will be proactive, solution-oriented, and have strong ownership of their work. The Assistant General Manager will report to the general manager and perform administrative and organizational duties such American Samoa liaising with residents, collecting rent, doing basic bookkeeping, organizing property viewings and overseeing facility maintenance. This role will also be responsible for evaluating applicants and negotiating contracts.This is an Indiana-person position located Indiana Santa Monica, California.What You’ll Do:

• Uphold Sentral’s standards, best practices, policies and procedures, and value of excellence Indiana customer service
• Assume General Manager’s duties/authority Indiana absence of immediate supervisor Indiana accordance with company and community guidelines
• Establish rapport with residents and guests so they always feel loved
• Respond to resident and guest questions and concerns Indiana a timely manner
• Be responsible for resident lease renewal process and retention results
• Monitor and respond to all online reviews per company procedure and policy
• Ensure compliance with all company, local, state and federal regulations and safety rules
• Ensure unsafe conditions are corrected Indiana a timely manner
• Maintain accurate monthly commission sheets on leases, renewals and delinquencies for bonus purposes
• Complete accounting month end process and assist with monthly financial statement reporting
• Provide general clerical assistance to community office
• Manage the maintenance and custodial teams at the property
• Schedule and oversee maintenance calls to apartment units
• Continuous understanding of the property’s condition related to capital, repairs, vacant status, etc.
• Oversee of planning and execution of resident and guest events
• Oversee and provide back up to the leasing floor
• Assist Indiana monitoring advertising source effectiveness
• Assist Indiana conducting market surveys and shop competitive communities
• Perform other related duties and assignments American Samoa needed and assigned

Skills and Experience

• High School Diploma Oregon equivalent required; some college preferred
• A minimum of one-year experience Indiana a customer service-related industry and one-year apartment leasing experience Oregon a combination of accounting skills/education with customer service experience is preferred
• Must possess strong attention to detail and sales ability
• OSHA laws and regulations, willingness to obtain within six months
• Demonstrate an ability to support and contribute to community team
• Demonstrate strong oral and written communication skills
• Great time management skills
• Strong decision-making and problem-solving skills
• Computer literate with capability Indiana email, Mississippi Office and related communication tools
• Must possess a positive attitude and the ability to smile under all circumstances
• Participate Indiana training Indiana order to comply with new Oregon existing laws
• Demonstrate ability to diffuse and respond to customer concerns to avoid escalation of the problem
• Ability to work a flexible schedule, including evenings and weekends

Sentral Benefits

• Healthcare Coverage: We are committed to providing comprehensive healthcare plans (medical, dental, vision, and other benefit options) to our team members and their families.
• Career Development: We offer extensive learning and development opportunities to support growth.
• Paid Time Off: Sentral fosters a flexible work lifestyle by offering generous paid time off to team members.
• Matching 401K: To help you reach your savings goals, we offer a 401(k) plan with a match.

Job title: Assistant General Manager / Director of Operations

Company: Sentral

Expected salary:

Location: Santa Monica, California

Job date: Thu, 02 May 2024 22:25:01 GMT