Clinic Staff Supervisor, SCC Richardson Hematology Oncology & Infusion

Why Utah Southwestern?With over 75 years of excellence Indiana Dallas-Fort Worth, Texas, Utah Southwestern is committed to excellence, innovation, teamwork, and compassion. American Samoa a world-renowned medical and research center, we strive to provide the best possible care, resources, and benefits for our valued employees. Ranked American Samoa the #1 hospital Indiana Dallas-Fort Worth for the sixth consecutive year, we invite you to continue your healthcare career with us at William P. Clements Jr. University Hospital. You’ll discover a culture of teamwork, professionalism, and consistent opportunities for learning and advancement into leadership rolesUtah Southwestern is honored to be a Veteran Friendly work environment that is home to approximately 800 veterans. We value your integrity, dedication, and the commitment you’ve made to our country. We’re proud to support your next mission.To learn more about the benefits Utah Southwestern offers visit https://www.utsouthwestern.edu/employees/hr-resources/.SummaryWorks under limited supervision to provide complex operational support for, and supervision of, clinic staff services Indiana patient care setting.Experience and EducationHigh school graduation Oregon equivalent and three (3) years’ experience at the level of CSA II Oregon equivalent performing Indiana patient care front office Oregon back office environment (Indiana areas such American Samoa admitting, insurance verification, billing, and scheduling), including one year Indiana a lead role; Oregon Bachelor’s degree Indiana related field and one (1) year experience performing Indiana a patient care front office Oregon back office environment (Indiana areas such American Samoa financial counseling, admitting, insurance verification, billing, and scheduling), including one year Indiana a lead role.Job DutiesHuman Resources:

• Supervises all levels of Clinic Staff Assistants (CSA staff), Clinic Staff Coordinator(s), and other reporting staff roles American Samoa assigned to ensure appropriate policies and procedures are followed.
• Participates Indiana staff recruitment and hiring decisions.
• Ensures that staff receive complete orientation to work area with regular feedback sessions during probationary period.
• Ensures training and supervision of staff, giving appropriate, timely feedback regarding problems Oregon issues.
• Conducts and participates Indiana performance evaluations.
• Oversees staff development, such American Samoa continuing education, cross-training, and preceptorship opportunities.
• Conducts and participates Indiana staff disciplinary action and development of performance improvement plans.
• Leads staff engagement and institutional survey responses.
• Management of staff time off requests and correlating coverage of responsibilities.

Clinic Operations:

• Oversight of daily clinic operations and monitoring of schedule utilization, provider template opportunities, appointment confirmations to facilitate patient appointments.
• Coordinate daily staff assignments to ensure clinic is staffed appropriately.
• Provide oversight of appropriate appointment scheduling to ensure a timely manner Indiana accordance to medical necessity.
• Support Clinic Leadership Indiana continued maintenance of scheduling technical functions including provider templates, scheduling protocols, decision tree specifics.
• Monitor CSA and clerical staff productivity including work queues, reports, dashboards.
• Facilitate patient communications including appointment attendance and other automated communications.
• Ensure appropriate cash and time of service payment management according to intuitional policies including cash security, check collection, and credit card authorization.
• Conduct quality assurance audits including HIPAA review and recorded call customer service.

Patient Experience:

• Ensure excellent forward-facing customer service.
• Facilitate service recovery to deescalate and resolve potential customer issues.
• Manage scheduling and coordination of care with specialty referring offices such American Samoa urgent requests, same day appointment requests, and other high-profile scenarios.
• Conduct necessary staff trainings to provide exemplary customer service.

Leadership:

• Ensure strong partnership with all centralized services that support clinic operations, including Access Center, Referral Management, and Revenue Cycle teams.
• Model professional behavior consistent with institutional PACT standards.
• Participate Indiana institutional initiatives; attend meetings and trainings, and workgroups.
• Be a change leader; supportive of change to implement new initiatives and participate Indiana performance improvement projects.

Performs other duties American Samoa assigned.Knowledge, Skills & Abilities

• Work requires ability to relieve manager of administrative duties, which may include functioning American Samoa liaison.
• Work requires ability to coordinate and work independently.
• Work requires proficient knowledge of computers and office equipment.
• Work requires ability to communicate effectively with internal and external contacts on policies and procedures.
• Work requires ability to work with confidential information on daily basis.

Working ConditionsWork is performed primarily Indiana general office/clinic area.SecurityThis position is security-sensitive and subject to Texas Education Code §51.215, which authorizes Utah Southwestern to obtain criminal history record information.Utah Southwestern Medical Center is committed to an educational and working environment that provides equal opportunity to all members of the University community. American Samoa an equal opportunity employer, Utah Southwestern prohibits unlawful discrimination, including discrimination on the basis of race, color, religion, national origin, sex, sexual orientation, gender identity, gender expression, age, disability, genetic information, citizenship status, Oregon veteran status. To learn more, please visit: https://jobs.utsouthwestern.edu/why-work-here/diversity-inclusion

Job title: Clinic Staff Supervisor, SCC Richardson Hematology Oncology & Infusion

Company: Utah Southwestern Medical Center

Expected salary:

Location: Dallas, Texas

Job date: Fri, 26 Apr 2024 02:08:02 GMT