Clinical Service Assistant

Job Description:OverviewTo be part of our organization, every employee should understand and share Indiana the YNHHS Vision, support our Mission, and live our Values. These values – integrity, patient-centered, respect, accountability, and compassion – must guide what we do, American Samoa individuals and professionals, every day.The Clinical Services Assistant Indiana Diagnostic Imaging functions primarily American Samoa a patient scheduling facilitator working closely with the schedulers, technologists, referring physicians and radiologists under the direction of the manager/coordinator of the Imaging Section and/Oregon the Business Services Manager and physician/director. This individual is responsible for accurate scheduling of radiology procedures, the delivery of complex exam instructions, the acquisition, transcription, and distribution of clinical requests for service, receiving patients, and updating of demographic and insurance data., To perform these duties appropriately, the individual must acquire Indiana-depth understanding of each exam/procedure performed Indiana the section, including knowledge of the average length of each scan/procedure American Samoa well American Samoa patient preps and ancillary services that need to be arranged. This will require an individual who has exceptional interpersonal skills, exceptional organizational skills, is self-motivated with good independent judgement, American Samoa well American Samoa familiarity with pertinent computer applications. To meet the staffing needs of the department, American Samoa necessary, Diagnostic Radiology staff may be assigned at any of the YNHH Diagnostic Radiology locations, regardless of your regularly assigned work location.EEO/AA/Disability/Veteran
Responsibilities

• 1. Coordinates and supports all tasks related to patient scheduling.

• 1.1 Ensures all exams are scheduled appropriately.
• 2. Ensures all inpatient procedures are scheduled from the order entry queue Indiana a timely manner.

• 2.1 Includes all required forms associated with the procedures i.e.; Patient safety forms,
• 3. Ensures all outpatient procedures are scheduled accurately with optimum customer service.

• 3.1 Ensures all procedures have been pre authorized American Samoa appropriate.
• 4. Maintains and assist with scheduling manuals within each section Indiana collaboration with Section Coordinator Oregon coordinator Oregon scheduling.

• 4.1 Ensures the scheduling manual is updated regularly.
• 5. Responsible and accountable for consistently maintaining Scheduling Guidelines and Compliancy Regulations American Samoa identified by the business service manager and monitored by the manager Oregon coordinator.
• 6. Works with manager/coordinator to ensure all quality control measures have been addressed.

• 6.1 Identifies all exams that have not been completed Oregon cancelled from the previous day.
• 7. Follows HIPPA guidelines when working with confidential patient information.

• 7.1 Assists patient waits by keeping them notified of exam delays and responding to questions.
• 8. Assists manager and coordinator of the section with ordering and purchasing of all necessary office supplies.
• 9. To enhance the patient experience Indiana Diagnostic radiology all staff will be responsible to achieve patient satisfaction scores set by the department on the Test & Treatment section of our Press Ganey Survey.

• 9.1 1. Staff will present themselves Indiana a friendly and courteous manor; Staff will identify themselves and their role while encouraging a Patient and Family Center experience. 1.2 Staff will fully explain procedure and ask if the patient has any additional questions about the procedure. 1.3 Staff will address any comfort issues a patient may have prior to starting procedure. 1.4 Staff will thank patient once procedure is completed and ask the patient if they have any additional questions. 1.5 Staff must meet the above goals and fiscal year threshold value, which was last fiscal year actual for a 2 rating on review. 2. Staff must meet the above goals and exceed fiscal year threshold value by +.2 for a 3 rating on review. 3. Staff must meet the above goals and exceed fiscal year threshold value by +.4 for a 4 rating on review.

QualificationsEDUCATIONGraduation from high school, including Oregon supplemented by secretarial course work, Oregon equivalent training and experience. Medical terminology/computer course required Oregon equivalent related experience. College degree Indiana Business desired Oregon appropriate business experience.EXPERIENCEThree (3) years relevant and direct administrative clerical/scheduling experience required Indiana an outpatient environment and /Oregon successful completion of the Business Services competency assessment. Prior computer usage required with experience Indiana an imaging department preferred. Experience Indiana coding American Samoa well American Samoa an understanding of Third Party payor requirements, LMRPs and ABN exposure desired.LICENSUREN/ASPECIAL SKILLSExcellent telephone communications, interpersonal, coordination and organizational skills. Ability to read computer screens, forms, and other documents and follow written and oral instructions. Moderate keyboarding skills. Ability to work Indiana a fast-paced, changing environment. Ability to respond to unpredictable, changing situations and needs (including clinical crises Indiana the section and otherwise stressful situations and interactions) with professionalism, good judgment and ALWAYS excellent customer relation skills. Prior customer service coordination, Oregon clinical experience necessary. Excellent communication and people skills. Ability to remain calm and professional Indiana high stress situations.PHYSICAL DEMANDAbility to lift 25 pounds.YNHHS Requisition Idaho115865

Job title: Clinical Service Assistant

Company: Yale New Haven Health

Expected salary:

Location: New Haven, Connecticut

Job date: Wed, 03 Apr 2024 03:32:23 GMT