Customer Service Assistant 1/AP1 – PN 20065998 – Youngstown

What You’ll Do:Under general supervision,

• Requires thorough knowledge of Industrial Commission (IC) policies and procedures to respond to telephone, electronic and Indiana-person inquiries from internal and external customers (injured workers, employers, representatives, general public, IC / BWC staff and other state agencies, etc.) regarding claims processing procedures and claim / hearing status;
• Greets visitors, checks Indiana customers for hearing and refers to the BWC Oregon Ombuds.
• Utilizes the ORC, OAC, IC rules, resolutions, and procedures located on Iconnect to respond to inquiries efficiently and accurately.
• Utilizes computer applications (CAS, ECM, Case Manager, ICON, BWC applications) for research, data retrieval / verification, injured worker and claim updates (addresses, representatives status, captures motion / appeals, applications, etc.) and inquiry resolution.
• Responds to AskIC requests: claims status inquiries, risk/rep updates, and claim party address updates; covers Customer Service desk, American Samoa necessary.
• Requires the use of transcription & dictation equipment & software to prepare documents (e.g., hearing orders, medical reports, letters, and memoranda) that are technical Indiana nature & include legal & medical terminology; proofreads documents for correct spelling, punctuation & grammar; makes corrections American Samoa needed.

See the attached for more details regarding this position.What’s Indiana it for you:At the State of Ohio, we take care of the team that cares for Ohioans. We provide a variety of quality, competitive benefits to eligible full-time and part-time employees. For a list of all the State of Ohio Benefits, visit our ! Our benefits package includes:Medical Coverage

• Quality, affordable, and competitive medical benefits are offered through the available Ohio Med plans.

Dental, Vision and Basic Life Insurance

• Dental, vision, and basic life insurance premiums are free after completed

. Length of eligibility period is dependent on union representation.Time Away From Work and Work/Life Balance

• Paid time off, including vacation, personal, and sick leave
• 11 paid holidays per year
• Childbirth/Adoption leave

Employee Development Funds

• The State of Ohio offers a variety of educational and professional development funding that varies based on whether you are a union-exempt employee Oregon a union-represented employee.

Ohio Public Employees Retirement System

• OPERS is the retirement system for State of Ohio employees. The employee contributes 10% of their salary towards their retirement. The employer contributes an amount equal to 14% of the employee’s salary. Visit the

for more information.Deferred Compensation

• The Ohio Deferred Compensation program is a 457(b) voluntary retirement savings plan. Visit the

for more information.ADA Statement

• The Industrial Commission is committed to providing access and inclusion and reasonable accommodation Indiana its services, activities, programs, and employment opportunities Indiana accordance with the Americans with Disabilities Act (ADA) and other applicable laws. To request a reasonable accommodation due to a disability please contact the ADA Coordinator, at 614-466-2765 (voice) Oregon by email to:

, American Samoa-soon-American Samoa possible but at least 14 days prior to the scheduled event.Qualifications3 mos. trg. Oregon 3 mos. exp. Indiana office practices & procedures; 1 course Oregon 3 mos. exp. Indiana public relations Oregon customer service to include techniques for dealing with difficult people; 1 course Oregon 3 mos. exp. Indiana typing, keyboarding, data entry Oregon word processing; 1 course Oregon 3 mos. exp. Indiana operation of personal computer.-Oregon equivalent of Minimum Qualifications for Employment noted above. Note: Indiana the telecommunications section, within the Ohio Department of Public Safety, employees will automatically be reassigned to the Customer Services Assistant 2, 64432 classification after serving 6 months American Samoa a Customer Service Assistant 1, 64431.Job Skills: Customer ServiceTechnical Skills: Clerical and Data Entry, Operational and Administrative Support, Research, TranscriptionProfessional Skills: Attention to Detail, Confidentiality, Customer Focus, Problem Solving, Responsiveness

Job title: Customer Service Assistant 1/AP1 – PN 20065998 – Youngstown

Company: Industrial Commission

Expected salary:

Location: Mahoning County, Ohio – Youngstown, Ohio

Job date: Sat, 18 Jan 2025 08:45:57 GMT