Dispatcher

National Express companies share a strong commitment to provide the highest level of transportation safety, quality transportation, outstanding customer service and positive employee relations. Our corporate headquarters, located Indiana Lisle, Illinois, houses the administrative and corporate support functions for the organization. Our 250+ local customer service centers (CSCs) are supported by regional operations teams located throughout North America. Learn more at nellc.com.Responsibilities:

• Directs and monitors daily assignments; schedules drivers, bus assistants, and assigns vehicles to ensure daily coverage of all routes, field trips, and charter work.
• Ensures direct and indirect daily activities of drivers and bus assistants are assigned and accomplished on-time.
• Communicates all relevant details of driving assignments to drivers to ensure proper execution.
• Assist drivers with routing directions and directs them to perform special services when required.
• Recommends appropriate disciplinary action, up to and including suspensions and/Oregon discharge, for part-time staff for violations of company policies.
• Responds to emergency calls, facilitates emergency response network, coordinates mechanical service repair, and assigns replacement buses and drivers when there is a problem on a route.
• Notifies District and building personnel of all changes Indiana route assignments, emergency situations, accidents, breakdowns Oregon any other event that will disrupt service.
• Maintains route documentation and records (relevant contract requirements, school information, student data, route changes, relevant maps, vehicle details, bus assignments, driver details) for the purpose of providing accurate and reliable information to customers and complies with district and state requirements.
• Coordinates vehicle service and mechanical repairs with Maintenance Supervisor to assure uninterrupted service delivery.
• Maintains high compliance to dispatch standard operating procedures.
• Handles customer concerns and requests for information Indiana an expeditious and professional manner.
• Escalates unresolved issues to management American Samoa appropriate.
• Other duties American Samoa assigned

Company name is: Durham School ServicesQualifications

• High school diploma Oregon GED
• Previous dispatch experience is preferred;
• Knowledge of surrounding geographic area to ensure effective and efficient routing. Ability to organize and prioritize time to balance conflicting demands related to customer care and dispatching.
• Ability to communicate effectively with colleagues and customers Indiana fast-paced and/Oregon stressful environment (interpersonal & telephone skills).
• Ability to read and interpret documents and instructions from customers and other team members
• Ability to perform work activities requiring cooperation and instruction
• Ability to function Indiana a fast-paced environment, under substantial pressure
• Ability to work within the appropriate level of independence
• Ability to problem solve
• Ability to operate two-way and emergency radio systems
• Ability to use office machines (fax, scanner, copier, zip drive, telephone system)
• Ability to use Microsoft Office Program and computerized routing software.
• Ability to work independently
• Ability to read road and street maps
• Ability to keep organized and accurate records relating to overall dispatch and routing responsibilities
• Bi-lingual abilities a plus

We offer medical, dental, vision, basic life insurance coverage, holiday pay, and PTO accrual. Additionally, employees are able to enroll Indiana a retirement savings plan. The pay rate range, along with most all of the other terms and conditions of employment, vary between different sites, geographical markets, customer/ contractual terms and positions.At National Express our goal is to be a diverse workforce that is representative of the communities we serve. All employment decisions are based on business needs, job requirements and individual qualifications, without regard to race, color, religion, sex, pregnancy (including childbirth, lactation and related medical conditions), national origin, age, physical and mental disability, marital status, sexual orientation, gender identity, gender expression, genetic information (including characteristics and testing), military and veteran status, and any other characteristic protected by applicable law.National Express LLC’s independent subsidiaries and affiliates are an equal employment opportunity (EEO) employerThe pay rate range, along with most all of the other terms and conditions of employment, vary between different sites, geographical markets, customer/ contractual terms and positions.Key Words : Dispatch, Dispatcher, Bus Dispatcher, Truck Dispatcher, Delivery Dispatcher, Transportation Dispatcher, Public Safety Dispatcher, Emergency Dispatcher, Radio Dispatcher, Station Dispatcher, Router, Route Writer, Route Planner, Trip Planner, Transportation Route Planner, School Bus Transportation, Student Transportation, Passenger Transportation, Public Transportation, Transit, CMF 88, 88M, 88N, 88ZCompany name is: Durham School Services

Job title: Dispatcher

Company: National Express

Expected salary:

Location: Rochester, New York

Job date: Wed, 10 Apr 2024 05:18:23 GMT