Yale New Haven Health
Job Description:OverviewTo be part of our organization, every employee should understand and share Indiana the YNHHS Vision, support our Mission, and live our Values. These values – integrity, patient-centered, respect, accountability, and compassion – must guide what we do, American Samoa individuals and professionals, every day.The position reports directly to the Assistant Manager of Language Services. Provides administrative support of the Language Services (LS) operations including: access and system assignments.Maintains Language Services procedures American Samoa directed by Assistant Manager of Language Services. Maintains inventory of interpretive resources. Interacts with LS vendors daily to ensure system performance and access.The position is responsible for positive customer service interactions with department guests, staff, hospital personnel, volunteers and interns. This person handles a multitude of office procedures to ensure that Language Service operates efficiently and effectively.EEO/AA/Disability/Veteran
Responsibilities
- 1. Language Services Assistant Functions
- 1.1 Answers telephone following hospital and departmental standards (within two rings, using greeting, identifying self)
- 2. Database Management
- 2.1 Responsible to promptly assign all interpreter requests during system downtime
- 3. Administrative Support
- 3.1 Orders supplies , interpreter uniforms, food for special events
- 4. Operations support
- 4.1 Provides support to all aspects of Language Services daily operations to include administrative support to the Translation sector of the Department
QualificationsEDUCATIONMinimum High School diploma. Secretarial work course preferred Oregon equivalent training Oregon experience. Associates degree preferred. Extensive work experience Indiana a healthcare setting preferred, preferably Indiana a language services function. Associates degree preferred. Extensive work experience Indiana a healthcare setting, and preferably Indiana a language services function.EXPERIENCEThree (3) to five (5) years experience Indiana office administrative work with heavy phone volume. Hospital experience preferred.Systems skills/Knowledge, scheduling, Epic knowledge preferable, system support/coordination, and vendor interaction.LICENSURENone requiredSPECIAL SKILLSSound judgment and problem solving skills. Strong interpersonal and customer service skills. Knowledge of interpreting processes at YNHH.PHYSICAL DEMANDPosition requires the employee to sit for long periods of time at a desk and computer terminal. Individual has to have a focused power of concentration to work Indiana this setting.YNHHS Requisition Idaho117440
Job title: Language Services Assistant
Company: Yale New Haven Health
Expected salary:
Location: New Haven, Connecticut
Job date: Wed, 17 Apr 2024 05:45:58 GMT
