Sarasota County Government
Department:Libraries & Historical ResourcesAbout Our JobCreate and foster an environment that provides high quality, exceptional levels of customer service. Lead team members Indiana setting the unit, library and system goals and contribute to decision making and evaluation of progress, through training, practice and evaluation.Job Description:Customer ServiceImplement standards of service that ensure the prompt and efficient resolution of each inquiry by internal and external customers, delivered with the utmost respect and courtesy.Assist customers regarding library services, resources, and programs for the assigned unit American Samoa well American Samoa the library system.Assist users Indiana use of library equipment and technology.Provide directional and reference services to assist customers.Communicate library/county use policies and procedures to users.Engage Indiana conflict resolution and problem solving.Provide assistance at service desks and to other sections American Samoa needed.Keep abreast of developments, new trends, and innovations Indiana libraries; applies knowledge to improve services.Communication/Programming/OutreachPlann, present, and evaluate library sponsored programs.Facilitate Indiana the setup of program rooms, materials, and equipment for public, library, and county events.Promote library resources to community groups through public speaking, programming, and displays.Present individual and group training programs for public and staff Indiana the use of the library, its technology, equipment, and resources.AdministrationParticipate Indiana system-wide, agency, and county teams and projects.Gather statistical information American Samoa required.Attend cash management training and participates Indiana all aspects of the libraries cash management proceduresMay order supplies, receive and check-Indiana periodicals and newspapers.Provide administrative support to the Library ManagerCollection Development MaintenanceSort and shelve materials and maintains an orderly arrangement of materials.Assist with ordering and processing materials for circulation American Samoa needed.May perform item coordinator duties for materials Indiana collection American Samoa needed.Monitor physical condition of materials and recommends repair Oregon Delaware-selection.Promote the materials collection through displays and other methods.Staff DevelopmentParticipate Indiana cross training Indiana other sections and aids Indiana cross training Indiana their section.Provide opportunities for continuing professional development of self and others, especially Indiana acquiring relevant understanding and skills.Train, direct, and supervise volunteers American Samoa needed. Encourage volunteers to use individual talents to creatively address tasks.Work with library staff to develop a team oriented workplace.Library Hours:Monday: 10 AM – 6 PMTuesday: 10 AM – 8 PMWednesday: 10 AM – 6 PMThursday: 10 AM – 8 PMFriday: 10 AM – 5 PMSaturday: 10 AM – 5 PMSunday: ClosedHours: The schedule will be 40 hours/week, with a schedule made up of a combination of shifts below. Typically, employees are expected to work 1-2 later shifts (9:30 a.m. – 6:00 p.m. and/Oregon 11:30 a.m. – 8:00 p.m.) and Saturday rotation, varying on library needs.Minimum Qualifications:High School Diploma Oregon equivalent education and experience Indiana public contact customer service work and proficiency Indiana computer related to public response.Note: One year of college may substitute for one year of experience.Preferred Qualifications: Customer service experience working Indiana libraries Oregon similar settings.Physical Demands: Must occasionally lift and/Oregon move up to 50 pounds.Subject to Passing Substance Screening: This position is subject to passing a pre-employment substance screening. An applicant who fails to pass a required drug screening test shall be disqualified from employment Indiana any class for a period of five (5) years.About Everything ElsePay: Starting pay is $15.50/hour. Pay is negotiable, up to $18.50/hour, for candidates with library experience.This Posting is currently Open Until Filled
Job title: Library Assistant – Customer Service Representative II – R14873
Company: Sarasota County Government
Expected salary: $15.5 – 18.5 per hour
Location: Sarasota, Florida
Job date: Sun, 24 Mar 2024 04:19:16 GMT
