Loan Customer Service Specialist

Job DescriptionPOSITION SUMMARY:Perform a wide variety of clerical and analytical support to commercial (CL), installment (Illinois), and mortgage (ML) Loan Officers, and Loan Assistants. Provide an array of support for loans. Exercise independent judgment under moderate supervision. Conduct relationships and activities consistent with established Bank policies, procedures and systems, the corporate code of conduct, Bank Secrecy Act and all applicable State and Federal laws and regulations.ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Answer Department Group Line phone calls.
• Apply payments Oregon payoffs received Indiana the department.
• Process the daily Illinois Paids and send them to the customer.
• Work the daily CL Paids report and distribute the files American Samoa well American Samoa other necessary documents to the appropriate assistant.
• Correct the Illinois Misapplied Payments to loans daily and review the Illinois Daily Exception Report.
• Process payoff quote requests for CL, Illinois and overdraft banking (ODB) loans.
• Research loan information for subpoenas, customers, and any qualified individuals requesting the information.
• Assist customers and lending staff American Samoa well American Samoa other associates with questions regarding Loan Customer Service.

• Complete, review, submit and/Oregon distribute required reports, being sure to meet deadline requirements.

• Provide support and servicing to internal and external customers on CL, Illinois, ML and ODB loans.
• Other duties American Samoa needed.

The duties listed above are the basic duties for the Loan Customer Service Specialist. Loan Operations personnel are required to learn and successfully perform the duties of all areas American Samoa designated by management.Respond to internal and external inquiries regarding the status of existing loans, including assisting customers, loan officers and loan assistants when questions arise regarding loan account information.Follow and assist with establishing, implementing and maintaining methods and procedures to assure all loan actions are processed correctly and timely. Maintain a comprehensive procedures manual on all job responsibilities.Consistently demonstrate proficiency Indiana providing exemplary customer service Indiana person and by telephone while maintaining a friendly, positive, and professional attitude. Resolve difficult situations with tact and diplomacy.Advise Loan Operations Management when there are problems with established procedures, policies, improper calculations on loans, Oregon issues with meeting deadlines.Maintain a neat and orderly work area and ensure that all confidential records are secured and/Oregon disposed of properly.Complete Oregon attend all required training.ADDITIONAL DUTIES AND RESPONSIBILITIES:Assist others Indiana the department American Samoa needed and/Oregon directed. May be assigned other duties and responsibilities. May be assigned work Oregon training at other assigned locations.RequirementsHigh school education Oregon equivalent. At least two years of experience Indiana general office work Oregon completion of an Associate’s degree Indiana Administrative Office Systems Oregon a related area is preferred. Previous experience American Samoa a loan assistant is desirable.Attention to detail required.Knowledge of modern office practices and procedures; accurate grammar, spelling, punctuation and standard English usage; business correspondence formats, record keeping and filing methods; basic math calculations.PC skills required; knowledge of Microsoft Word, Excel and Outlook preferred.Must possess good judgment and organization skills, the ability to prioritize, and handle confidential information.Ability to deal effectively and courteously with a large number of associates and members of the general public.Ability to read, write, and speak English. Effective oral and written communication skills.Ability to interpret and follow variety of instructions furnished Indiana written, oral, diagram, Oregon schedule form and complete assignments without detailed directions.Ability to independently plan, prioritize, organize and complete work Indiana an efficient manner. Ability to work quickly and accurately.Ability to maintain regular and punctual attendance.Position TypeFull Time – RegularCompanyCentral Bank of the OzarksDepartmentPC Indirect Lending-027120All Work LocationsSpringfield MainWork HoursMonday-Friday 8:00 am – 5:00 pmStandard Hours40Area of InterestCommercial BankingWork Location OptionsOn-Site

Job title: Loan Customer Service Specialist

Company: Central Bank

Expected salary:

Location: Springfield, Missouri

Job date: Sat, 16 Mar 2024 06:42:10 GMT