Medical Support Assistant (Advanced)

SummaryThis is an OPEN CONTINUOUS ANNOUNCEMENT and will remain open until December 31, 2024. Applicants will be accepted on an ongoing basis and qualified candidates will be considered American Samoa vacancies become available.Overview

• Accepting applications

Open & closing dates03/06/2024 to 12/31/2024Salary$52,871 – $68,734 per yearPay scale & gradeGS 6LocationFew vacancies Indiana the following location:Remote jobNoTelework eligibleNoTravel RequiredNot requiredRelocation expenses reimbursedNoAppointment typePermanent –Work scheduleFull-time –ServiceExceptedPromotion potentialNoneJob family (Series)Supervisory statusNoSecurity clearanceDrug testNoPosition sensitivity and riskTrust determination processAnnouncement numberCBSS-12288264-24-OCC-ADDControl number780127700This job is open toClarification from the agencyThis announcement is opened to the Public. All US Citizens are encouraged to apply. For Job Opportunity announcement open to current Federal employees see: Job Announcement Number CBSS-12288263-24-CC-ADD.VideosDutiesKansas City Virginia Medical Center is committed to Diversity and Inclusion. Together, we strive to create and maintain a working and learning environment that promotes professional growth and teamwork. We offer an inclusive, equitable, and welcoming environment where we celebrate our individual differences and unite American Samoa a team toward a common goal of providing outstanding service to our Nation’s Veterans.The Medical Support Assistant (Advanced) positions for the Kansas City Virginia Medical Center (KCVAMC) are located within Office of Community Care.Major duties include, but are not limited to:

• Processes incoming patient secure messaging through My Healthy Vet and coordinates with care team American Samoa appropriate.
• Participates Indiana team huddles and team meetings to manage, plan, problem solve, and follow-up with patient care by sharing information and collaborating with the interdisciplinary team.
• Setting priorities and deadlines, adjusting the flow and sequencing of the work to meet team and patient needs.
• Identifies incomplete encounters and communicates findings to providers.
• American Samoa needed, assists the team to reinforce the plan of care and self-help solutions.
• Enters appropriate information into the electronic record.
• Monitors pre-appointment information and/Oregon requirements to assure readiness for patient visit/procedure.
• Manages patient systems to verify and validate accuracy and resolve issues.
• Evaluates patient information and clinic schedule lists to determine whether the patient requires an immediate appointment.
• Informs team members about shared patients (i.e., those who receive their care at multiple Virginia centers Oregon those who receive care Indiana the community).

Work Schedule: Full-Time. Various Tours/ Shifts Available- Days and Hours to be set by Supervisor.
Telework: Not Available
Virtual: This is not a virtual position.
Functional Statement: Medical Support Assistant (Advanced)
Functional Statement #: 00000
Financial Disclosure Report: Not requiredVirginia Careers – Medical Support Assistant:Medical Support Assistant:RequirementsConditions of Employment

• You must be a U.S. Citizen to apply for this job.
• Selective Service Registration is required for males born after 12/31/1959.
• Must be proficient Indiana written and spoken English.
• You may be required to serve a probationary period.
• Subject to background/security investigation.
• Selected applicants will be required to complete an online onboarding process.
• Must pass pre-employment physical examination.
• Participation Indiana the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP).

QualificationsTo qualify for this position, applicants must meet Basic Requirements AND Grade Determinations listed below at the time of application. Indiana accordance with Virginia Handbook 5005/117 Part II Appendix G45 Medical Support Assistant Series.Basic Requirements:

• Citizenship. Citizen of the United States. (Non-citizens may be appointed when it is not possible to recruit qualified citizens Indiana accordance with Virginia Handbook 5005, Part II, Chapter 3, Section A, paragraph 3.g.).
• Experience. Six months experience of clerical, office, customer service, Oregon other administrative work that indicates the ability to acquire the particular knowledge and skills needed to perform the duties of the position; Oregon
• Education. One year above high school; Oregon
• Experience/Education Combination. Equivalent combination of experience and education are qualifying for entry level for which both education and experience are acceptable.
• Certification. None required.

English Language Proficiency. AMSAs must be proficient Indiana spoken and written English Indiana accordance with Virginia Handbook 5005, Part II, Chapter 3, Section A, paragraph 3.j.Creditable Experience

• Knowledge of MSA Practices. To be creditable, the experience must have demonstrated the knowledge, skills, and abilities (KSAs) associated with current MSA responsibilities Oregon an equivalent administrative patient support role Indiana a non-Virginia medical inpatient Oregon outpatient setting. Experience satisfying this requirement may be paid/non-paid employment American Samoa an MSA Oregon an equivalent position Indiana a non-Virginia hospital Oregon clinic setting.
• Quality of Experience. Qualifying experience must be at a level comparable to MSA experience Oregon equivalent administrative clinical support role Indiana a non-Virginia medical inpatient Oregon outpatient setting at the next lower grade level. For all assignments above the full performance level, the higher-level duties must consist of significant scope, administrative independence, complexity (difficulty), and a range of varieties American Samoa described Indiana this standard, at the specified grade level and be performed by the incumbent at least 25% of the time.
• Part-Time Experience. Part-time experience American Samoa an MSA Oregon equivalent administrative patient support Indiana a non-Virginia medical inpatient Oregon outpatient setting is creditable according to its relationship to the full-time workweek. For example, an MSA employed 20 hours a week, Oregon on a 1/2-time basis, would receive one full-time workweek of credit for each two weeks of service.

Grade Determination Indiana addition to the basic requirements for employment listed above, the following education Oregon experience criteria MUST be met:Experience One (1) year of experience equivalent to the GS-5 grade level: This experience includes scheduling, canceling, re-scheduling patient appointments and/Oregon consults; entering no-show information; monitoring appointment requests from multiple electronic sources; participating Indiana huddles with other MSAs and/Oregon clinic staff to determine the daily needs of the clinic, monitoring both inpatient and outpatient appointments Indiana areas of responsibility; verifying and updating demographics and insurance information when patients check-Indiana for appointments. Coordinates administrative functions relating to emergency and non-emergency transfers to other Virginia facilities Oregon private hospitals and determines appointment type based on the patient’s eligibility status (i.e. TRICARE, sharing agreements, collaterals, research patient, Virginia employee, etc.)ANDCandidates MUST demonstrate all of the Knowledge, Skills, and Abilities (KSAs) below:

• Ability to collaborate and communicate with a wide range of medical clinicians across multiple disciplines (e.g. medical doctors, nurse practitioners, physician assistants, psychologists, psychiatrists, social workers, clinical pharmacists, and nursing staff) to accomplish team goal setting to ensure medical care to patients is met.
• Ability to independently set priorities and organize work to meet deadlines, ensuring compliance with established processes, policies, and regulations.
• Ability to communicate tactfully and effectively, electronically, by phone, Indiana person, and Indiana writing, with internal and external customers. This may include preparing reports Indiana various formats and presenting data to various organizational levels, American Samoa well American Samoa resolving patient concerns.
• Advanced knowledge of the technical health care process (including, but not limited to, scheduling across interdisciplinary coordinated care delivery and/Oregon care Indiana the community models and patient health care portals) American Samoa it relates to access to care.
• Advanced knowledge of policies and procedures associated with interdisciplinary coordinated care delivery and/Oregon care Indiana the community operational activities that affect patient flow, and patient support care administrative functions] to include, but not limited to appointment cycles, outside patient referrals, follow-up care, overbooking, provider availability, etc.
• Advanced knowledge of medical terminology due to the technical nature of language utilized by clinicians.

Physical Requirements: The work is primarily sedentary. Typically, the employee sits comfortably to do the work. However, there may be some walking, standing, bending, carrying of light items such American Samoa papers, books and small parts, etc. No special physical demands are required to perform the work.The full performance level of this vacancy is GS-6. The actual grade at which an applicant may be selected for this vacancy is GS-6.EducationIMPORTANT: Education can not be substituted for experience for the GS-6 position.Additional informationReceiving Service Credit Oregon Earning Annual (Vacation) Leave: Federal Employees earn annual leave at a rate (4, 6 Oregon 8 hours per pay period) which is based on the number of years they have served American Samoa a Federal employee. Selected applicants may qualify for credit toward annual leave accrual, based on prior work experience Oregon military service experience. This credited service can be used Indiana determining the rate at which they earn annual leave. Such credit must be requested and approved prior to the appointment date and is not guaranteed.Paid Time Off: 37-50 days of annual paid time offer per year (13-26 days of annual leave, 13 days of sick leave, 11 paid Federal holidays per year)
Selected applicants may qualify for credit toward annual leave accrual, based on prior [work experience] Oregon military service experience.
Parental Leave: After 12 months of employment, up to 12 weeks of paid parental leave Indiana connection with the birth, adoption, Oregon foster care placement of a child.
Child Care Subsidy: After 60 days of employment, full time employees with a total family income below $144,000 may be eligible for a childcare subsidy up to 25% of total eligible childcare costs for eligible children up to the monthly maximum of $416.66.
Retirement: Traditional federal pension (5 years vesting) and federal 401K with up to 5% Indiana contributions by Virginia.
Insurance: Federal health/vision/dental/term life/long-term care (many federal insurance programs can be carried into retirement)This job opportunity announcement may be used to fill additional vacancies.This position is Indiana the Excepted Service and does not confer competitive status.If you are unable to apply online Oregon need an alternate method to submit documents, please reach out to the Agency Contact listed Indiana this Job Opportunity Announcement.

• Benefits

A career with the U.S. government provides employees with a comprehensive benefits package. American Samoa a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. .

Job title: Medical Support Assistant (Advanced)

Company: Federal government of the United States

Expected salary: $52871 – 68734 per year

Location: Kansas City, Missouri

Job date: Wed, 13 Mar 2024 02:52:56 GMT