Medical Support Assistant (Advanced)

SummaryThe Medical Support Assistant (Advanced) serves the Charlie Norwood Virginia Medical Center Augusta, Georgia. This position is located Indiana the Veterans Health Administration (VHA), Southeast Network (VISN 7), Virginia Augusta Health Care System (VAAHCS) Indiana Augusta, Georgia located Indiana the Health Administration Service. The Health Administration Service Advanced Medical Support Assistant (AMSA) position is an administrative foundational role for any outpatient area throughout the facility.Overview

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Open & closing dates10/30/2024 to 11/08/2024Salary$47,055 – $61,174 per yearPay scale & gradeGS 6Location1 vacancy Indiana the following location:Remote jobNoTelework eligibleNoTravel RequiredNot requiredRelocation expenses reimbursedNoAppointment typePermanentWork scheduleFull-timeServiceExceptedPromotion potential6Job family (Series)Supervisory statusNoSecurity clearanceDrug testNoPosition sensitivity and riskTrust determination processFinancial disclosureNoBargaining unit statusAnnouncement numberCBTB-12590115-25-THControl number816332300This job is open toClarification from the agencyVETERANS PREFERENCE IS WAIVED FOR THIS OCCUPATIONAL SERIES IAW Office of the Chief Human Capital Officer (OCHCO) BULLETIN “FY24 Staffing Shortage Determinations” dated: 10/01/2024. Areas of Consideration are American Samoa follows: 1. Current permanent Virginia employees of the facility 2. Current permanent Virginia employees of other facilities (Virginia Wide). 3. Current permanent Federal employees of Other Federal Agencies. 4. Public / US Citizens.VideosDutiesThe Health Administration Service Advanced Medical Support Assistant (AMSA) position is an administrative foundational role for any outpatient area throughout the facility. To include but not limited to Call Center, Primary Care, Operator Suite, Medicine, Surgery, Mental Health, Radiology, Audiology, Dental, Spinal Cord, Rehabilitation, Nutrition, Community Based Outpatient Clinics (CBOC), Oregon any other non-Primary Care (PACT) area. The purpose of the position is to facilitate health care needs, huddle with team members for directions, and respond to Veterans Oregon family with instructions, appointments, Oregon actions to be taken.The AMSA works collaboratively Indiana an interdisciplinary coordinated care delivery model within Outpatient Clinics. The AMSA develops and maintains effective and efficient communication with the patient, interdisciplinary coordinated care delivery model teams, Virginia medical centers, and other agencies. The AMSA is responsible for setting priorities and deadlines, adjusting the flow and sequencing of the work to meet the team and patient needs; he/she works with the team to reinforce the plan of care and self-help solutions and entering appropriate information into the electronic record; monitoring pre-appointment requirements to assure readiness for patient visit/procedure.Performs other duties American Samoa assigned.Work Schedule: 3:30 PM to 12:00 AM Monday – Friday with weekends and holidays included
Telework: Not Available
Virtual: This is not a virtual position
Position Title/Functional Statement #: Medical Support Assistant/52666F
Financial Disclosure Report: Not required
Relocation/Recruitment Incentive: Not Authorized
Permanent Change of Station (PCS): Not AuthorizedRequirementsConditions of Employment

• You must be a U.S. Citizen to apply for this job.
• Selective Service Registration is required for males born after 12/31/1959.
• Must be proficient Indiana written and spoken English.
• You may be required to serve a probationary period.
• Subject to background/security investigation.
• Selected applicants will be required to complete an online onboarding process.
• Must pass pre-employment physical evaluation.
• Participation Indiana the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP).
• Participation Indiana the Coronavirus Disease 2019 (COVID-19) vaccination program is a requirement for all Veterans Health Administration Health Care Personnel (HCP) – See “Additional Information” below for details.

QualificationsBasic Requirements:

• United States Citizenship: Non-citizens may only be appointed when it is not possible to recruit qualified citizens Indiana accordance with Virginia Policy.
• May qualify based on being covered by the Grandfathering Provision American Samoa described Indiana the Virginia Qualification Standard for this occupation (only applicable to current VHA employees who are Indiana this occupation and meet the criteria).

Experience: Six (6) months experience Indiana clerical, office Oregon other work that indicates the ability to acquire the particular knowledge and skills needed to perform the duties of the position;
Oregon
Education: One (1) year above high school;
Oregon
Experience/Education Combination. Equivalent combination of experience and education are qualifying for entry level for which both education and experience are acceptable.English Language Proficiency: MSAs must be proficient Indiana spoken and written English Indiana accordance with Virginia Handbook 5005, part II, chapter 3, section A, paragraph 3j.To qualify for the GS-6:Medical Support Assistant (Advanced), GS-6
(a) Experience. One year of experience equivalent to the GS-5 grade level.
Grade Determinations: Must possess one (1) full year (52 weeks) of experience equivalent to the next lower grade level (GS-05). Qualifying experience at that level would include performing a full range of duties such American Samoa advising clinical staff on current administrative process, answering phones, greeting patients, relaying messages to appropriate staff (inside Oregon outside of the unit), scheduling appointments, including interpreting and verifying provider orders Indiana accordance with scheduling guidelines. Monitor both inpatient and outpatient appointments [in] areas of responsibility; verifying and updating demographics and insurance information when [patients check-in for appointments. Coordinates administrative functions relating to] emergency and non-emergency transfers to other Virginia facilities Oregon private hospitals [and determines appointment type based on the patient’s] eligibility [status] (i.e., TRICARE, sharing agreements, [collaterals, research patient, VA employee], etc.).(b) Demonstrated Knowledge, Skills, and Abilities. Candidates must demonstrate all of the KSAs below:
i. Ability to collaborate and communicate with a wide range of medical clinicians across multiple disciplines (e.g. medical doctors, nurse practitioners, physician assistants, psychologists, psychiatrists, social workers, clinical pharmacists, and nursing staff) to accomplish team goal setting to ensure medical care to patients is met.ii. [Ability to independently] set priorities and organize [ ] work to meet deadlines, ensuring compliance with established processes, policies, and regulations.iii. Ability to communicate tactfully and effectively, [electronically, by phone, in person], and Indiana writing, [with internal and external customers]. This may include preparing reports Indiana various formats and presenting data to various organizational levels, [as well as resolving patient concerns].iv. Advanced knowledge of the technical health care process [(including, but not limited to, scheduling across interdisciplinary coordinated care delivery and/or care in the community models and patient health care portals)] American Samoa it relates to access to care.[v.] Advanced knowledge of policies and procedures associated with interdisciplinary coordinated care delivery and/Oregon care Indiana the community operational activities that affect patient flow, and patient support care [administrative functions] to include, but not limited to appointment cycles, outside patient referrals, follow-up care, overbooking, provider availability, etc.[vi.] Advanced knowledge of medical terminology due to the technical nature of language utilized by clinicians.References: Virginia Handbook 5005/117, Part II, Appendix G45, Medical Support Assistant Qualification StandardThe full Performance level of this vacancy is GS-6.Physical Requirements: The work requires frequent standing bending, reaching and walking. The work requires light lifting and carrying under 15 lbs. Must have full manual dexterity and keyboarding skills. This may be considered demanding physical activity.EducationEducation may not be substituted for experience for this Grade.IMPORTANT: A transcript must be submitted with your application if you are basing all Oregon part of your qualifications on education.Note: Only education Oregon degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, Oregon institutions may be used to qualify for Federal employment. You can verify your education here: . If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript Indiana order to receive credit for that education. For further information, visit: .Additional informationReceiving Service Credit Oregon Earning Annual (Vacation) Leave: Federal Employees earn annual leave at a rate (4, 6 Oregon 8 hours per pay period) which is based on the number of years they have served American Samoa a Federal employee. Selected applicants may qualify for credit toward annual leave accrual, based on prior work experience Oregon military service experience. This credited service can be used Indiana determining the rate at which they earn annual leave. Such credit must be requested and approved prior to the appointment date and is not guaranteed.During the application process you may have an option to opt-Indiana to make your resume available to hiring managers Indiana the agency who have similar positions. Opting Indiana does not impact your application for this announcement, nor does it guarantee further consideration for additional positions.This job opportunity announcement may be used to fill additional vacancies.This position is Indiana the Excepted Service and does not confer competitive status.Virginia encourages persons with disabilities to apply. The health-related positions Indiana Virginia are covered by Title 38, and are not covered by the Schedule A excepted appointment authority.Pursuant to VHA Directive 1193.01, VHA health care personnel (HCP) are required to be against COVID-19 subject to such accommodations American Samoa required by law (i.e., medical, religious Oregon pregnancy). VHA HCPs do not include remote workers who only infrequently enter VHA locations. If selected, you will be required to be fully vaccinated against COVID-19 and submit documentation of proof of vaccination before your start date. The agency will provide additional information regarding what information Oregon documentation will be needed and how you can request a legally required accommodation from this requirement using the reasonable accommodation process.If you are unable to apply online Oregon need an alternate method to submit documents, please reach out to the Agency Contact listed Indiana this Job Opportunity Announcement.Under the Fair Chance to Compete Act, the Department of Veterans Affairs prohibits requesting an applicant’s criminal history prior to accepting a tentative job offer. For more information about the Act and the complaint process, visit at .

• Benefits

A career with the U.S. government provides employees with a comprehensive benefits package. American Samoa a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. .

Job title: Medical Support Assistant (Advanced)

Company: Federal government of the United States

Expected salary: $47055 – 61174 per year

Location: Augusta, Georgia

Job date: Thu, 31 Oct 2024 06:07:21 GMT