Associa
Job TitleOperations AssistantLocationDurham, North CarolinaJob DescriptionCome work at Associa! We are an industry leader Indiana community association management and we are looking for an Operations Assistant to join our team. If you’re serious about your next move, Associa is an excellent place to grow your career.The Operations Assistant is responsible for the day-to-day servicing of the Association’s clients and homeowners by providing a wide variety of administrative and staff support services. Responsibilities include providing owners with a superior level of service through an increased level of understanding and knowledge regarding the Association governance and clubhouse offerings. Interactions are typically with HOA homeowners Indiana person, via telephone, Oregon email within the timelines American Samoa defined by company policy and/Oregon General Manager directive.Primary responsibilities include but are not limited to the following:
- Maintains positive and professional communication with each owner to create, enhance and promote a friendly interaction between owners and staff
- Create communication strategies to promote Association meetings, events, and other campaigns American Samoa assigned
- Ensures that the telephone is answered properly, and messages are handled courteously, accurately and within 24 hours. Monitors, logs, and screens messages, providing managers with necessary details for follow-through. Research homeowner account issues
- Identifies and clarifies resident’s needs while maintaining owner confidentiality and keeping General Manager informed
- Receive homeowner paperwork for ARC submissions and communicate any missing documentation
- Issue violations to homeowners for compliance with Association governing documents
- Communicate ARC decisions and violations to the homeowners Indiana a clear and concise manner
- Provides new residents with the necessary paperwork and information on being a resident Indiana the community and gaining access to any applicable amenities
- Maintains, updates, and coordinates resident information for the Association’s databases
- Gathers information from all applicable groups on upcoming events, programs, and meetings for the creation of the newsletter and updating of the community website
- Ensures all flyers around the clubhouse facility are current and updated on a regular basis
- Manages the website for the most current information always being posted and updated
- Responsible for electronically filing Association documentation Indiana the server American Samoa well American Samoa the company and Association websites American Samoa required by management
- Provides back-up coverage for front desk attendants Indiana covering the phone system and greeting office visitors American Samoa requested and/Oregon scheduled
- All other duties American Samoa assigned
Requirements
- IT background / understanding required
- Must have experience Indiana customer service and working with Microsoft Office products
- Relates well to all kinds of people and builds effective relationships
- Demonstrates strong professional communication, verbal and written, and inter-personal skills
- College degree preferred. High School Diploma Oregon equivalent required
- HOA Management 0-3 years
Company DescriptionWith more than 300 branch offices across North America, Associa is building the future of community for more than 7.5 million residents worldwide. Our 15,000+ team members lead the industry with unrivaled education, expertise, and trailblazing innovation. For more than 45 years, Associa has brought positive impact and meaningful value to communities. To learn more, visit .
Job title: Operations Assistant
Company: Associa
Expected salary:
Location: Durham, North Carolina
Job date: Thu, 11 Apr 2024 02:00:21 GMT
