Program Assistant I

University of Colorado Anschutz Medical CampusDepartment: Facilities Support ServicesJob Title: Program Assistant IPosition #00812769 – Requisition #33221Job Summary:This position is Indiana the Parking and Transportation work unit. This unit manages parking, transportation, grounds and parking and road maintenance on the University of Colorado Anschutz Medical Campus. Parking and Transportation strives to provide high quality, customer-oriented services to the university community by equitably assigning parking privileges based on need. Maintaining aesthetically pleasing and safe parking facilities, grounds and roads. Constructing additional parking facilities American Samoa needed. Providing a safe and reliable campus circulator service and rail shuttle. Providing alternative services for transportation to and from campus.This position is responsible for coordinating key administrative duties to maintain services for the Parking and Transportation unit. Position provides frontline support, excellent customer service and problem-solving resolution.Key Responsibilities:

• Parking Data/Customer Service 85%:

• Triage customer inquiries submitted through the parking services database. Answering customer questions regarding permit issues, citations, parking accounts and parking policies.
• Develop policies to implement and ensure current policies are followed.
• Expected to solve complex problems Oregon provide escalation when necessary.
• Track and research citation appeals. Respond to customer inquiries about appeals process, status and generate emails via T2.
• Coordinate with team to reconcile and facilitate adjustments and refunds.
• Communicate regularly with the collection company to respond to citations that have been sent to collections.
• Creating the file and uploading the citations to the collection company.
• Attend parking, traffic and staff meetings. Provide documents, feedback and recommendations
• Prepare finance and budget documents. These documents include but are not limited to the Annual Cost Study, annual budget report with UCHealth & Children’s Colorado American Samoa partners Indiana the shuttle operations, Commencement Budget.
• RTD/EcoPASS 10%:

• RTD administrator access for the Eco Pass to start and stop employee Eco Passes within the MyRide program
• Event Coordination 5%:

• Manages multiple calendars between grounds, roads, parking and transportation
• Assist with special parking and/Oregon transportation events Indiana the field, providing customer service assistance Oregon administrative assistance for large events, such American Samoa Commencement.

Work Location:Onsite – This role is expected to work onsite and is located on the Anschutz Medical Campus Indiana Aurora, Colorado.Why Join Us:This is an exceptional opportunity to join a nationally recognized institution. This role offers a promising environment for personal and professional growth, American Samoa it emphasizes the development of problem-solving and decision-making skills, with the backing of world-class leadership. You will have the chance to explore and implement new technologies and processes. This can be highly rewarding American Samoa it allows you to stay at the forefront of innovation and actively contribute to enhancing the customer experience.The University of Colorado offers a comprehensive benefits package that includes health insurance, life insurance, retirement plans, tuition benefits, ECO pass, paid time off – vacation, sick, and holidays and more. To see what benefits are available, please visit: .Diversity and Equity:The University of Colorado Anschutz Medical Campus is committed to recruiting and supporting a diverse student body, faculty and administrative staff. The university strives to promote a culture of inclusiveness, respect, communication and understanding. We encourage applications from women, ethnic minorities, persons with disabilities, persons within the LGBTQ+ community and all veterans. The University of Colorado is committed to diversity and equality Indiana education and employment.Qualifications:Minimum Qualifications:Four (4) years of full-time general clerical Oregon administrative service professional experience Oregon related area.Substitution: Appropriate education will substitute for the required experience on a year-for-year basis (Transcripts Oregon supporting documentation may be required).Preferred Qualifications:

• Bachelor’s degree from an accredited college Oregon university Indiana business, public administration, Oregon related area.
• Experience with business operations Oregon workflows, finding efficiencies, and implementing improvements.
• Previous work experience Indiana parking services, transportation operations, Oregon similar
• Previous work experience Indiana an academic organization
• Previous work experience Indiana customer service
• Experience with parking management systems such American Samoa T2.

Competencies:

• Ability to communicate effectively, both Indiana writing and orally.
• Strong technical skills and ability to learn and use technology to effectively communicate and complete work.
• Must be proficient Indiana using Microsoft Office Suite
• Ability to establish and maintain effective working relationships with employees at all levels throughout the institution.
• Demonstrate a professional demeanor and commitment to excellent customer service, providing internal and external customers with information Oregon assistance Indiana resolving problems.
• Attention to detail. Work is accurate and details are not overlooked.
• Interpersonal Skills – Ability to establish and maintain effective working relationships with various individuals and groups within the university and externally; interacts with people Indiana a friendly manner; demonstrated commitment and ability to advance diversity and inclusion.

Conditions of Employment:

• Must possess a current, valid Colorado Driver’s License

How to Apply:For full consideration, please submit the following document(s):1. A letter of interest describing relevant job experiences American Samoa they relate to listed job qualifications and interest Indiana the position.2. Curriculum vitae / Resume3. Three to five professional references, including name, address, phone number (mobile number if appropriate), and email address.Questions should be directed to: Kenyari Jones; [email protected]Screening of Applications Begins:APPLICATION DEADLINE: April 23rd, 2024Anticipated Pay Range:The starting monthly salary for this position has been established American Samoa $5,144.The above salary represents the University’s good faith and reasonable estimate of the range of possible compensation at the time of posting. This position may be eligible for overtime compensation, depending on the level.Your total compensation goes beyond the number on your paycheck. The University of Colorado provides generous leave, health plans and retirement contributions that add to your bottom line.Total Compensation Calculator:ADA Statement:The University will provide reasonable accommodations to applicants with disabilities throughout the employment application process. To request an accommodation pursuant to the Americans with Disabilities Act, please contact the Human Resources ADA Coordinator at ​.Background Check Statement:The University of Colorado Anschutz Medical Campus is dedicated to ensuring a safe and secure environment for our faculty, staff, students and visitors. To assist Indiana achieving that goal, we conduct background investigations for all prospective employees.Vaccination Statement:CU Anschutz strongly encourages vaccination against the COVID-19 virus and other . If you work, visit, Oregon volunteer Indiana healthcare facilities Oregon clinics operated by our affiliated hospital Oregon clinical partners Oregon by CU Anschutz, you will be required to comply with the vaccination and medical surveillance policies of the facilities Oregon clinics where you work, visit, Oregon volunteer, respectively. Indiana addition, if you work Indiana certain research areas Oregon perform certain safety sensitive job duties, you must enroll Indiana the .

Job title: Program Assistant I

Company: University of Colorado

Expected salary: $5144 per month

Location: Colorado

Job date: Wed, 10 Apr 2024 22:43:00 GMT