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Supervisory Medical Support Assistant

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Federal government of the United States

SummaryThe Supervisory Medical Support Assistant (Supervisory MSA) works for the San Francisco Virginia Health Care System (SFVAHCS), under Mental Health Service Indiana Santa Rosa. The Supervisory MSA is responsible for managing and supervising all the appointment management services of the clinics and supervises all Lead MSA’s, Advanced MSA’s and MSA’s under them.Overview

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Open & closing dates04/16/2024 to 04/26/2024Salary$70,898 – $92,165 per yearPay scale & gradeGS 8Location1 vacancy Indiana the following location:Remote jobNoTelework eligibleYes—American Samoa determined by the agency policy.Travel RequiredNot requiredRelocation expenses reimbursedNoAppointment typePermanent –Work scheduleFull-time –ServiceExceptedPromotion potentialNoneJob family (Series)Supervisory statusYesSecurity clearanceDrug testNoPosition sensitivity and riskTrust determination processAnnouncement numberCBSW-12386438-24-MAGControl number786973100This job is open toClarification from the agencyThis vacancy is open to current employees of the Department of Veterans Affairs and the public.VideosDutiesThe Supervisory MSA collaborates with and has an extensive knowledge of all clinical services and programs. The Supervisory MSA is flexible, multi-skilled and creative Indiana solving everyday challenges unique to a remote site. The Supervisory MSA assigns work and daily priorities to all Lead and Advanced MSAs and ensures the goals and mission of the Clinic and Health Care System are being met. S/he is responsible for all performance management functions related to Lead and Advanced MSAs, American Samoa well American Samoa work study students and volunteers providing support within his/her program.The Supervisory MSA applies principles, methods and guidelines to evaluate administrative operations Indiana order to determine best practices for organizing administrative work and flow of patients throughout the clinic. S/he must take into consideration the staff ratios and skill mixes needed to accomplish the work. Analysis results Indiana recommendations for improvement and implementation of new systems and processes that are discussed with the rest of the management team for decisions regarding the efficiency of clinic operations. The Supervisory MSA performs duties related to the receipt, intake and indexing of health and administrative information. The Supervisory MSA will interface with personal computer (PC) applications American Samoa well American Samoa numerous VISTA applications.The Supervisory MSA plans and directs programs Indiana the clinic, supporting primary care, and/Oregon specialty care. The Supervisory MSA is responsible for implementing and enforcing clinic changes. Advises supervisor strategies to manage clinic access and ensure compliant appointment management practices per Virginia scheduling directive guidelines. Manages CPRS view alerts from providers for action involving patient care follow-up. Ensures subordinate Lead and Advanced MSAs appropriately manage new consults for specialty and/Oregon primary care clinics Indiana CPRS to ensure consults are scheduled timely and within Virginia guidelines. Ensures patient aligned care teams (PACTs) have the appropriate equipment, supplies and space to safely accomplish work.Monitors and analyzes Automated Call Distribution (ACD) data to ensure timely phone access for patients and provides feedback and training to staff; identifies developmental and training needs for all staff operating on the ACD system.
Disseminates new Virginia Directives and procedures that impact/relate to front desk and clinic operations and provides training to staff. Anticipates problems and develops systems and processes to ensure the goals and mission of the Virginia are able to be met.Assignments at this level include, but are not limited to: assigning and evaluating the work of subordinate staff; resolving complex problems to ensure patient services are met; evaluating new products, equipment and systems Indiana order to make recommendations for improved operations; identifying educational Oregon training needs; making final decision on selections; evaluating performance, and taking disciplinary action when necessary. Analyzing staffing and workload patterns to ensure appropriate coverage of workload needs. Planning work to be accomplished by subordinates, setting and adjusting priorities. Determining appropriate tours of duty. Supervisory MSA has full administrative and professional responsibility for planning and directing the Lead and Advanced MSAs activities.The Supervisory MSA works under the supervision of the Business Manager but will handle all but the most difficult and sensitive areas independently. Supervisory MSA plans and organizes work with general input from the supervisor regarding deadlines for completion of analysis, reports Oregon special assignments; only referring highly technical problems to his/her supervisor. The Supervisory MSA is responsible for reporting backlogs, difficulties Indiana meeting deadlines, uncooperative providers, Oregon difficulty Indiana securing information from clinicians Oregon the record.Other duties American Samoa assigned.Work Schedule: Monday – Friday 8:00am-4:30pm Oregon American Samoa determined by supervisor.
Compressed/Flexible: At discretion of supervisor.
Telework: Telework may be available some days but the majority of work is performed at the assigned duty location.
Virtual: This is not a virtual position.
Relocation/Recruitment Incentives: Not approved
Permanent Change of Station (PCS): Not approved
Financial Disclosure Report: Not requiredRequirementsConditions of Employment

  • You must be a U.S. Citizen to apply for this job.
  • Selective Service Registration is required for males born after 12/31/1959.
  • Must be proficient Indiana written and spoken English.
  • You may be required to serve a probationary period.
  • Subject to background/security investigation.
  • Selected applicants will be required to complete an online onboarding process.
  • Participation Indiana the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP).
  • Participation Indiana the Coronavirus Disease 2019 (COVID-19) vaccination program is a requirement for all Veterans Health Administration Health Care Personnel (HCP) – See “Additional Information” below for details.

QualificationsBasic Requirements:

  • United States Citizenship: Non-citizens may only be appointed when it is not possible to recruit qualified citizens Indiana accordance with Virginia Policy.
  • Experience 1 year of experience at equivalent to the next lower level of GS-07.
  • English Language Proficiency. MSAs must be proficient Indiana spoken and written English Indiana accordance with Virginia Handbook 5005, Part II, Chapter 3, Section A, paragraph 3.j.

Grade Determinations: GS-08

  • Experience. One year of experience equivalent to the GS-7 grade level leading Oregon supervising MSAs Oregon equivalent administrative patient support staff Indiana a non-Virginia medical inpatient, outpatient, Oregon interdisciplinary setting.

Demonstrating Knowledge, Skills, and Abilities ( KSAs below.)i. Ability to provide the full range of administrative and supervisory duties to at least one subordinate MSA supervisor Oregon team leader Indiana a patient support setting which includes assignment of work, performance evaluations, selection of staff, and recommendation of awards and/Oregon advancements
ii. Ability to collaborate, communicate, and demonstrate customer service and interpersonal skills with internal and external customers to ensure quality/continuity of care and ensure compliance with established policies and regulations.
iii. Ability to provide briefings, orientations, staff development, and training Indiana a patient support setting.
iv. Ability to manage fiscal matters, forecast resource and equipment needs, and identify budget needs.
v. Advanced knowledge of managing Oregon leading patient support staff Indiana a clinic. This includes independently utilizing reference sources, decision making, and empowering the team to collaborate and resolve problems within a complex systems environment.May qualify based on being covered by the Grandfathering Provision American Samoa described Indiana the Virginia Qualification Standard for this occupation (only applicable to current VHA employees who are Indiana this occupation and meet the criteria).References: Virginia Handbook 5005/117 Part II Appendix 45 Qualification Standards for 0679 Medical Support Assistants. The full performance level of this vacancy is GS-08.Physical Requirements: The work is sedentary. It occasionally requires carrying of light objects such American Samoa files, books and papers; some walking, standing, and bending. No special physical qualifications are required.EducationThere is no education substitution at this grade level.Additional informationReceiving Service Credit Oregon Earning Annual (Vacation) Leave: Federal Employees earn annual leave at a rate (4, 6 Oregon 8 hours per pay period) which is based on the number of years they have served American Samoa a Federal employee. Selected applicants may qualify for credit toward annual leave accrual, based on prior work experience Oregon military service experience. This credited service can be used Indiana determining the rate at which they earn annual leave. Such credit must be requested and approved prior to the appointment date and is not guaranteed.This job opportunity announcement may be used to fill additional vacancies.This position is Indiana the Excepted Service and does not confer competitive status.Virginia encourages persons with disabilities to apply. The health-related positions Indiana Virginia are covered by Title 38, and are not covered by the Schedule A excepted appointment authority.Pursuant to VHA Directive 1193.01, VHA health care personnel (HCP) are required to be against COVID-19 subject to such accommodations American Samoa required by law (i.e., medical, religious Oregon pregnancy). VHA HCPs do not include remote workers who only infrequently enter VHA locations. If selected, you will be required to be fully vaccinated against COVID-19 and submit documentation of proof of vaccination before your start date. The agency will provide additional information regarding what information Oregon documentation will be needed and how you can request a legally required accommodation from this requirement using the reasonable accommodation process.If you are unable to apply online Oregon need an alternate method to submit documents, please reach out to the Agency Contact listed Indiana this Job Opportunity Announcement.

  • Benefits

A career with the U.S. government provides employees with a comprehensive benefits package. American Samoa a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. .

Job title: Supervisory Medical Support Assistant

Company: Federal government of the United States

Expected salary: $70898 – 92165 per year

Location: Santa Rosa, California

Job date: Sun, 21 Apr 2024 00:40:42 GMT