Supervisory Medical Support Assistant (Outpatient Clinics)

SummaryThe incumbent serves American Samoa a Supervisory Medical Support Assistant Indiana Access and Scheduling Management Service, Salem Virginia Medical Center. The incumbent performs duties related to the receipt, intake, and indexing of health and administrative information. The incumbent will interface with personal computer (PC) applications American Samoa well American Samoa numerous Vista applications. There are 2 Supervisory Medical Support Assistant (MSA) vacancies, one for Mental Health and one for Primary Care.Overview

• Accepting applications

Open & closing dates04/29/2024 to 05/13/2024Salary$54,292 – $70,578 per yearPay scale & gradeGS 8Location2 vacancies Indiana the following location:Remote jobNoTelework eligibleYes—Ad HocTravel RequiredNot requiredRelocation expenses reimbursedNoAppointment typePermanent –Work scheduleFull-time –ServiceExceptedPromotion potential8Job family (Series)Supervisory statusYesSecurity clearanceDrug testNoPosition sensitivity and riskTrust determination processAnnouncement numberCBTA-12396076-24-TMControl number788060700This job is open toClarification from the agencyALL US CITIZENSVideosDutiesSupervisory MSAs at this level plan and direct programs and have full responsibility for supervising at least one subordinate MSA team leader, supervisor, Oregon equivalent administrative patient support staff. Duties include, but are not limited to:

• Assign and evaluate the work of subordinate staff
• Resolve complex problems to ensure patient services are met
• Evaluate new products, equipment, and systems Indiana order to make recommendations for improved operations
• Identify educational Oregon training needs
• Make final decisions on selections
• Evaluate performance, and take disciplinary action when necessary
• Full administrative and professional responsibility for planning and directing the MSA’s activities
• Responsible for extracting and analyzing data Indiana order to provide reports Indiana support of performance measures to senior management

Work Schedule: 7:45am-4:30pm
Telework: AdHoc
Virtual: This is not a virtual position.
Position Title/Functional Statement #:Supervisory Medical Support Assistant (Outpatient Clinics)/PD000000
Relocation/Recruitment Incentives: Not authorized.
Permanent Change of Station (PCS): Not authorized.
Financial Disclosure Report: Not required.RequirementsConditions of Employment

• You must be a U.S. Citizen to apply for this job.
• All applicants tentatively selected for Virginia employment Indiana a testing designated position are subject to urinalysis to screen for illegal drug use prior to appointment. Applicants who refuse to be tested will be denied employment with Virginia.
• Selective Service Registration is required for males born after 12/31/1959.
• Must be proficient Indiana written and spoken English.
• You may be required to serve a probationary period.
• Subject to background/security investigation.
• Selected applicants will be required to complete an online onboarding process.
• Must pass pre-employment physical examination.
• Participation Indiana the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP).
• Participation Indiana the Coronavirus Disease 2019 (COVID-19) vaccination program is a requirement for all Veterans Health Administration Health Care Personnel (HCP) – See “Additional Information” below for details.

QualificationsBasic Requirements:

• United States Citizenship: Non-citizens may only be appointed when it is not possible to recruit qualified citizens Indiana accordance with Virginia Policy.
• Experience and Education: (1) Experience – Six months experience of clerical, office, customer service, Oregon other administrative work that indicates the ability to acquire the particular knowledge and skills needed to perform the duties of the position; Oregon (2) Education – One year above high school; Oregon (3) Experience/Education – Equivalent combination of experience and education.
• English Language Proficiency: MSAs must be proficient Indiana spoken and written English Indiana accordance with Virginia Handbook 5005, part II, chapter 3, section A, paragraph 3j.

May qualify based on being covered by the Grandfathering Provision American Samoa described Indiana the Virginia Qualification Standard for this occupation (only applicable to current VHA employees who are Indiana this occupation and meet the criteria).Grade Determinations: For Supervisory Medical Support Assistant, GS-8: One year of experience at Oregon equivalent to the next lower grade level GS-7. Indiana addition to the Basic Requirements defined above, the incumbent must demonstrate the following KSAs:

• Ability to provide the full range of administrative and supervisory duties to at least on subordinate MSA supervisor Oregon team leader Indiana a patient support setting which includes assignment of work, performance evaluations, selection of staff, and recommendation of awards and/Oregon advancements.
• Ability to collaborate, communicate, and demonstrate customer service and interpersonal skills with internal and external customers to ensure quality/continuity of care and ensure compliance with established policies and regulations.
• Ability to provide briefings, orientations, staff development, and training Indiana a patient support setting.
• Ability to manage fiscal matters, forecast resource and equipment needs, and identify budget needs.
• Advanced knowledge of managing Oregon leading patient support staff Indiana a clinic. This includes independently utilizing reference sources, decision making, and empowering the team to collaborate and resolve problems within a complex systems environment.

References: For additional information, please refer to Virginia Handbook 5005, Part II, Appendix G45 Medical Support Assistant Qualification Standards, GS-0679, dated August 1, 2019. This can be found Indiana the local Human Resources Office.The full performance level of this vacancy is GS-8.Physical Requirements: The work is primarily sedentary, although some light physical effort may be required.EducationIMPORTANT: A transcript must be submitted with your application if you are basing all Oregon part of your qualifications on education.Note: Only education Oregon degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, Oregon institutions may be used to qualify for Federal employment. You can verify your education here: . If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript Indiana order to receive credit for that education. For further information, visit: .Additional informationReceiving Service Credit Oregon Earning Annual (Vacation) Leave: Federal Employees earn annual leave at a rate (4, 6 Oregon 8 hours per pay period) which is based on the number of years they have served American Samoa a Federal employee. Selected applicants may qualify for credit toward annual leave accrual, based on prior work experience Oregon military service experience. This credited service can be used Indiana determining the rate at which they earn annual leave. Such credit must be requested and approved prior to the appointment date and is not guaranteed.This job opportunity announcement may be used to fill additional vacancies.This position is Indiana the Excepted Service and does not confer competitive status.Virginia encourages persons with disabilities to apply. The health-related positions Indiana Virginia are covered by Title 38, and are not covered by the Schedule A excepted appointment authority.Pursuant to VHA Directive 1193.01, VHA health care personnel (HCP) are required to be against COVID-19 subject to such accommodations American Samoa required by law (i.e., medical, religious Oregon pregnancy). VHA HCPs do not include remote workers who only infrequently enter VHA locations. If selected, you will be required to be fully vaccinated against COVID-19 and submit documentation of proof of vaccination before your start date. The agency will provide additional information regarding what information Oregon documentation will be needed and how you can request a legally required accommodation from this requirement using the reasonable accommodation process.If you are unable to apply online Oregon need an alternate method to submit documents, please reach out to the Agency Contact listed Indiana this Job Opportunity Announcement.

• Benefits

A career with the U.S. government provides employees with a comprehensive benefits package. American Samoa a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. .

Job title: Supervisory Medical Support Assistant (Outpatient Clinics)

Company: Federal government of the United States

Expected salary: $54292 – 70578 per year

Location: Salem, Virginia

Job date: Wed, 01 May 2024 07:32:41 GMT