Switchboard Operator/Events Admin Specialist – (Re-Posted)

• This position answers and routes incoming calls on a complex digital telephone system.
• Provides information obtained from a variety of sources to field questions from the public regarding departments, directions, phone numbers, operational hours, etc.
• Dispenses general information Indiana person regarding the college when incoming call load allows.
• Processes reports dealing with telephone information.
• Assists callers Indiana identifying needs and then routing calls appropriately.
• Reports console/computer problems to supervisor.
• Works closely with Risk Management American Samoa needed by contacting them during emergency Oregon non-emergency situations.
• Answers questions and provides some training on-call substitutes Oregon student employees.
• Think quickly and communicate orally with a variety of callers; handle a high volume of calls (e.g., 125 calls per hour); locate correct and/Oregon unique spelling of names from the database.
• Provides advanced administrative support not limited to typing, mailing, maintaining required records, taking messages, scheduling appointments, invoicing, prepares and submits requisitions and keeps track of budget expenditures, maintains supply inventory, student schedules, greeting office visitors and other duties American Samoa assigned.
• May deliver, pick up, Oregon receive cash payments, documents, supplies, Oregon materials.
• May assists management Indiana the supervision of student workers and support staff including processing complex confidential matters.
• Assists the Director Indiana budget planning and preparation.
• Assists with department website & upkeep.
• Submits works orders for building and equipment maintenance.
• Assists customers with a variety of requests.
• Other duties assigned by the Director.

Essential Duties and Responsibilities

• To answer and connect incoming calls to Laredo College.
• Provide information and assist student Oregon community inquiries.
• They will collaborate with many colleagues to facilitate aspects of the event system management process and explain procedures for reservations.
• They work with various computer systems and they represent Laredo College Indiana a customer service capacity Indiana the office, events, school tours, etc.

Qualifications/Certifications/Licenses/SkillsNOTICE: Required Documents
To be considered for this position, you are required to upload your unofficial transcript(s). If recommended for this position an official transcript(s) will be required. Indiana addition, if a license Oregon certificate is required for this position, upload proof of your current license/certificate.Required:

• Associates Degree Indiana business Oregon related discipline
• Two years’ experience Indiana working Indiana a customer service and/Oregon office environment with a strong emphasis on bookkeeping and accounts reconciliation.
• Valid driver’s license and vehicle insurance with reliable transportation.

Preferred:

• Bachelor’s Degree Indiana Business Oregon related field.
• Higher Education work experience
• CPR Certification

Knowledge, Skills and Abilities

• Enthusiastic, positive, self-starter, and detail-oriented with strong oral/written communication, interpersonal and marketing skills.
• Strong analytic and decision-making skills; able to respond quickly to unfamiliar situations; above average problem solver and critical thinker.
• Excellent organizational and time-management skills; must be able to effectively organize and maintain large volumes of records. Strong project management skills.
• Ability to initiate professional contact with people to establish rapport.
• Must maintain a strong work ethic with excellent follow-through.
• Self-motivated and able to function independently without extensive direct supervision.
• Detailed-oriented with a focus on achieving optimum results while maintaining high ethical standards and attention to compliance with college policies, mission, and core values.
• Interpret questions, identify problems, read reference manuals, and identify actionable insights from ambiguous and sometimes limited information to propose solutions and process improvements
• Perform data entry and word processing with speed and accuracy without immediate and constant supervision.
• Knowledge and expertise Indiana student technical support skills, i.e., retrieving reports, correspondence operations, and communication products.
• Ability to multi-task, function under pressure, work independently, accept responsibility with limited supervision, manage multiple tasks to completion, and work with frequent interruptions American Samoa part of a team environment.
• Willingness to lead through positive influence and take ownership and accountability for actions and decisions.
• Anticipate needs and create a welcoming, diverse, and inclusive environment.
• Highly skilled Indiana the use of Microsoft Office programs. Knowledge of and/Oregon ability to learn Ellucian Banner administrative computing system, Event Management System, Oregon other similar systems.

Additional InformationSupervision Exercised
Student Managers & Student Facility AssistantsSupervision Received
Director of Event ServicesPhysical Requirements
While performing the duties of this job, the employee is regularly required to sit.
The employee is occasionally required to stand, walk, stoop, kneel, Oregon crouch.
The employee must occasionally lift and/Oregon move items weighing up to 50 pounds.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.Work Environment
Work is performed Indiana a standard office environment.
Work inside a well-lighted and air-conditioned area most of the time.
The noise level Indiana the work environment is usually quiet to moderate.Safety
Required to work safely and follow safety rules.
Report unsafe working conditions and behavior.
Take reasonable and prudent actions to prevent others from engaging Indiana unsafe practices.Special Conditions
Immediate supervisor may assign other duties.
May be required to work outside regular working hours, American Samoa needed.
May be required to work at a different college work site Oregon campus American Samoa needed.EEO Statement
Indiana compliance with Title Virgin Islands of the Civil Rights Act of 1964, Executive Order 11246 and Title IX of the Education Amendments of 1972 and Section 504 of the Rehabilitation Act of 1973, Laredo College is open to all persons regardless of race, color, religion, sex, age, marital status, disability, Oregon national origin who are otherwise eligible for admission American Samoa students. Furthermore, Laredo College is an Equal Opportunity Employer and no applicant Oregon employee will be discriminated against because of race, color, religion, sex, age, marital status, disability Oregon national origin. This institution will not enter knowingly into any contractual agreement for services Oregon supplies with any firm failing to follow fair employment practices.Foreign Degrees
Foreign degrees require an evaluation for United States equivalency from an approved stated education agency Oregon having membership with the National Association of Credential Evaluation Services (NACES). Transcripts issued outside the United States of America require a course-by-course analysis with an equivalency statement from a certified transcript evaluation service verifying the degree equivalency to that of an accredited institution within the USA. This report must be attached to your online application at the time of applying. For your convenience, we have provided the following links to assist you Indiana complying with this requirement. However, you may use any other certified transcript evaluation service. http://tea.texas.gov/Texas_Educators/Certification/Out-of-state_Certification/Foreign_Credential_Evaluation_Services/ http://www.naces.org/members.htmDisclaimer
The above description is an overview of the job. It is not intended to be an all-inclusive list of duties and responsibilities of the job, nor is it intended to be an all-inclusive list of the skills and abilities required to do the job. Duties and responsibilities may change with business needs. LC reserves the right to add, change, amend, Oregon delete portions of this job description at any time, with Oregon without notice. Employees may be required to perform other duties American Samoa requested, directed, Oregon assigned. Indiana addition, reasonable accommodations may be made by LC American Samoa its discretion to enable individuals with disabilities to perform the essential functions.

Job title: Switchboard Operator/Events Admin Specialist – (Re-Posted)

Company: Laredo College

Expected salary: $11.5 – 14.5 per hour

Location: Laredo, Texas

Job date: Sun, 03 Mar 2024 01:17:17 GMT